Hi Neels,
Your feedback is highly appreciated as it helps us to identify where we may have dropped the ball and how we can improve on our service so that you have a great experience the next time around.
I believe that all has been sorted out and that your orders have been fulfilled in full.
I'm Sorry that you experienced some problems with your first order and trust that working with Danielle K. going forward will prove to be a more positive experience.
We have implemented extra steps in the processing of your order on the back end to in ensure that you do not ever have this experience again.
Should you need any assistance further, please feel free to contact either Danielle K or Savanha, they will be more than happy to assist you.
Have an amazing day.
All the Best
Gabi