I emailed the Customer Services team to arrange a return 3 days ago, but have not yet received a response so still do not have a returns label.
Customer Service
Kilner®
3 years ago
Hi, I have forwarded your details over to customer services who will be in touch with you very soon to sort this issue. Thank you for your patience.
Recenzje produktów
Product is advertised as suitable for storing vinegar, but the label on the bottle says that the seal should be replaced when using highly acidic products so is not fit for purpose.
0
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SP
Stefan Panov
3 years ago
Data zakupu: 20/01/2021
Co Stefan Panov sądzi o Kilner®:
Very good, will definitely recommend !
Customer Service
Kilner®
3 years ago
Thank you for your positive review!
Recenzje produktów
Very good quality, as expected
0
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FM
Froinsias O'Muireadhaigh
Brighton
3 years ago
Data zakupu: 20/01/2021
Co Froinsias O'Muireadhaigh sądzi o Kilner®:
The jars are exactly what I expected from such a well known named company. They arrived promptly and intact and the courier was pleasant and professional. However the packaging was overdone yards of b
...
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Customer Service
Kilner®
3 years ago
Hi, thank you for your feedback. We are currently reviewing our packaging and looking for more efficient and sustainable ways to package our products. Thank you for choosing Kilner®.
Recenzje produktów
Exactly what I wanted! A perfect buy.
Just the right size for my preserving.
0
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CW
Ceri Wallace
3 years ago
Data zakupu: 18/01/2021
Co Ceri Wallace sądzi o Kilner®:
This company never disappoints. Communication is excellent. Processing of orders is quick and efficient and delivery is informative so arrived when stated. An excellent company to do business with
Customer Service
Kilner®
3 years ago
Thank you for choosing Kilner®.
Recenzje produktów
Exactly what I am looking for
0
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Wiarygodny klient
3 years ago
Data zakupu: 15/01/2021
Excellent Product
Customer Service
Kilner®
3 years ago
Thank you for your positive review!
Recenzje produktów
Excellent - Perfect for lunches
0
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Wiarygodny klient
3 years ago
Data zakupu: 10/01/2021
My order arrived with one item missing and 4 broken jars! I initially had a quick response when I informed them. They offered me a refund or replacement. I asked for a refund for said items. There las
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Customer Service
Kilner®
3 years ago
Hi, we're very sorry some of your order arrived broken. I have forwarded your review to customer services who will be in touch with you soon to resolve this issue. Thank you for your patience.
Recenzje produktów
Very nice item! At least one thing in the order was ok! The test was missing or broken!
0
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Wiarygodny klient
3 years ago
Data zakupu: 10/01/2021
30% of the delivery smashed, even though photos sent and emails sent to the company there has been no replacement or refund nearly a week later. Oh I did have an email that says they will look at it
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Customer Service
Kilner®
3 years ago
Hi, I am very sorry that some of the products you ordered arrived broken. I have been in touch with customer services and seen that this issue is being dealt with. Once again, I want to apologise for your negative shopping experience and I hope you will shop with us again.
Recenzje produktów
4 out of 18 jars smashed to pieces
Two out of six smashed to pieces
Smashed to pieces and dangerous to unpack
0
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CB
Charlie Birkett
3 years ago
Data zakupu: 08/01/2021
Co Charlie Birkett sądzi o Kilner®:
-Speedy Service
- Extraordinary amount of bubble wrap for just 15 jars, for a company with a very simple product range its perplexing that you haven't designed some sustainable standardised packaging
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Customer Service
Kilner®
3 years ago
Hi, thank you for your feedback. Your comments have been forwarded onto the brand team and we will be looking into more efficient and sustainable ways to pack our products. Thank you for choosing Kilner®.
CB
Charlie Birkett
3 years ago
Thank you wasn't expecting feedback from the feedback!
( also Noticed a typo "save your packaging team enormous amount of *time*" not jars! )
Recenzje produktów
Jars don't seem to have lost their original Kilner quality, look and feel..
0
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MG
Maria De La C Glenister
3 years ago
Data zakupu: 09/01/2021
Co Maria De La C Glenister sądzi o Kilner®:
Very good quality and just the right size for my new healthy overnight oats breakfast. I would highly recommend these Kilner Jars.
Customer Service
Kilner®
3 years ago
We're glad you're happy with your purchase. Thank you for choosing Kilner®.
Recenzje produktów
Well made, they will be great when you are back at work and taking breakfast in as it comes with its own handle and spoon.
0
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Wiarygodny klient
3 years ago
Data zakupu: 09/01/2021
One of the five glass jars arrived smashed in two. Disappointing. Not much effort put into the packaging.
Customer Service
Kilner®
3 years ago
Hi, we're sorry that one of your Jars has arrived broken. We try our best to ensure our products reach you in perfect condition. However, due to the nature of the products we understand breakages can occur. You are entitled to a refund or free replacement of the broken product. I have forwarded this issue to customer services who will be in contact with you soon. Please feel free to also contact customer services at claims@rayware.co.uk . Thank you.
From traditional Kilner® Clip Top Jars and Preserve Jars to Drinks Dispensers, Butter Churners, Fermentation Sets and more; the Kilner® range offers quality essentials. Not only is Kilner® now an essential for the kitchen, but it has also become a style statement around the home and beyond.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
From traditional Kilner® Clip Top Jars and Preserve Jars to Drinks Dispensers, Butter Churners, Fermentation Sets and more; the Kilner® range offers quality essentials. Not only is Kilner® now an essential for the kitchen, but it has also become a style statement around the home and beyond.