The process from start to finish was terrible. I was not kept informed, and had to continually chase. Car was not collected when booked for 2 days. I was not allocated a case manager, and the call cen
Co Jean sądzi o Land Rover Insurance & Accident Assistance:
After a vehicle which was on the wrong side of the road, collided with my car, I tried to call LR Accident Assistance. I waited for ages to get through, eventually when they answered I could hardly he
Co Susan sądzi o Land Rover Insurance & Accident Assistance:
They handled everything for me. Dealt with 3rd party insurers, arranged car hire, pick up and delivery of my vehicle. The only thing which was difficult was, it took a few days to receive the hire car
Co Robert sądzi o Land Rover Insurance & Accident Assistance:
Excellent service from start to finish of claim. Top class repairer, perfect hire car, good communications, cost zero. 10x better than paying our own insurer's excess of £400 on our no-fault claim - p
Making a claim was hard work, I had to do all the chasing and it took way too long. In comparison with my husbands experience with BMW, the service was poor.
Customer Care
Land Rover Insurance & Accident Assistance
1 year ago
Many thanks for providing valuable feedback. I note from your file that our normal high level of service was not provided in this instance with a mix up with the delivery of a hire vehicle and the booking in of your vehicle. Clearly this is not acceptable and not our standard of service, to which we fully apologise, and I note that our Team Manager discussed this with you at the time. I also note it took a considerable amount of time to get a full admission of liability from the third party. This unfortunately can happen, and clearly this also led to the delay in getting your vehicle booked in for repair. Please accept our sincere apologies.
From the moment we spoke to Land Rover Accident Assistance it was easy. They arranged everything, dealt with the insurance companies and third party so that we did not have to do anything. They also o
Co Kevin sądzi o Land Rover Insurance & Accident Assistance:
The whole process was seamless the repair was organised within 2 days. Sadly the land rover garage was unable to effect the repair for 3 months.
There is a voucher scheme to claim back £250 of the po
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Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
