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Recenzje sprzedawcy William Russell

Ocena klientów
Doskonale

Independent provider of international health, life & income protection insurance.

Obsługa
4.6
/5
Produkt
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 1,318
HK
Hyo Bae Kim
5 years ago
Data zakupu: 04/04/2019
Co Hyo Bae Kim sądzi o William Russell:
My wife and I have health insurance from William Russell. My neighbor strongly recommended this William Russell for health insurance. I and my wife both had a food poisoning from local foods and drink
...
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Angela Hurst
William Russell
5 years ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after should an emergency situation occur. Your comments have been passed on to our claims team who were really pleased to hear of this. If you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website here: https://www.william-russell.com/recommend-a-friend/. Thanks again for your feedback.
0
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WH
Winfried Hancke
5 years ago
Data zakupu: 21/03/2019
Co Winfried Hancke sądzi o William Russell:
Just used the claim once. Perhaps a discount for non- claims would be a nice touch.
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to contact us with your positive feedback. We're pleased to hear that you remain happy with your policy. Should we introduce any loyalty schemes going forwards we will of course let our customers know.
0
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GS
Ghazanfar Shahid
5 years ago
Data zakupu: 29/03/2019
Co Ghazanfar Shahid sądzi o William Russell:
good and efficient service, the only problem was that the claim refund was received very late.
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Angela Hurst
William Russell
5 years ago
Thank you for your positive review and for providing feedback on our service. I’m sorry that a claim you submitted was received late. I am pleased this has been sorted for you and please know that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.
0
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Wiarygodny klient
5 years ago
Data zakupu: 30/03/2019
Feedback re claims is bad. Money gets paid but if do several claims at the same time spent a lot of time finding out which payment goes with what and what dedutions have taken palce. This very unclea
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process to be difficult. Claiming medical bills should be easy and straight forward and I have spoken with our Claims Team Manager regarding their processes and I have contacted you directly with some further information. We do hope that your experience with us going forward is more positive and thank you again for providing us with your comments.
0
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Wiarygodny klient
5 years ago
Data zakupu: 06/03/2019
Wendy Bratton was friendly, helpful and efficient. All communications were completed in a timely manner. Thank you Wendy
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Angela Hurst
William Russell
5 years ago
Thank you very much for your 5 star positive review! Your comments have been passed on to Wendy who was really pleased to hear this. We sincerely thank you again for taking the time to comment about your new Global Life Insurance cover.
0
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NJ
Neil Albert Johnson
Saigon, Vietnam
5 years ago
Data zakupu: 29/03/2019
Co Neil Albert Johnson sądzi o William Russell:
Although my agent gave me a copy of the Certificate of Insurance I would prefer if William Russell directly e-mailed me a copy upon payment for the medical insurance; this is because the postal servic
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback and review. I have contacted you directly with some further information which I hope is helpful. We do hope that your experience with us going forward is a positive one and our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again, so much, for getting in touch with us.
0
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Wiarygodny klient
5 years ago
Data zakupu: 22/03/2019
Very efficient renewal process
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to contact us with your 5 star positive feedback. We are so pleased to hear that you remain happy with the service you have received when renewing your William Russell international health insurance product.
0
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CR
Claudia Reuter
5 years ago
Data zakupu: 02/02/2019
Co Claudia Reuter sądzi o William Russell:
William Russell can’t manage the direct payment with FV Hospital. Every visit I’m facing the same problem again and again
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our direct billing process unsatisfactory. I have spoken with our International Hospital Network Manager and have contacted you directly with some further information. I also directed you to our Global Medical Network where a list of our direct billing facilities can be found (https://www.william-russell.com/our-medical-network/) We do hope that your experience with us going forward improves and we thank you again for getting in touch with us.
0
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Wiarygodny klient
5 years ago
Data zakupu: 28/02/2019
Highly recommedable
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Angela Hurst
William Russell
5 years ago
Many thanks for your 5* positive feedback. We are very happy to have you with us and it's great to know you would recommend our Global Health Insurance! We sincerely thank you again for taking the time to comment.
0
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FR
Franciscus Rothweiler
5 years ago
Data zakupu: 01/02/2019
Co Franciscus Rothweiler sądzi o William Russell:
There's not much experience. No complaints at all so far. Clear communication. Requests (although ralrely) are properly handled by local representative and/or WRL.
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Angela Hurst
William Russell
5 years ago
Thank you for taking the time to contact us with your positive feedback. We are pleased to hear that you remain happy with the service you have received while renewing your Global Income Protection policy.
0
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.