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Recenzje sprzedawcy William Russell

Ocena klientów
Doskonale

Independent provider of international health, life & income protection insurance.

Obsługa
4.6
/5
Produkt
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 1,318
NS
Nicolas Schmitt
5 years ago
Data zakupu: 18/02/2019
Co Nicolas Schmitt sądzi o William Russell:
Last year. I felt the service was better and more reactive. My son broke is arm and your team was very fast and reactive when I needed help. Some one even wish me he got better. I think it was the fir
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Angela
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are really sorry to hear that having had such excellent service in the past, you have found our claims process to be unsatisfactory on this occasion. I have reviewed your file with our claims team and have contacted you directly with my findings. We strive to offer outstanding customer care at all times and our claims process has recently improved by way of our new online forms. Thank you again for getting in touch with us.
0
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JR
John Richardson
Bangkok
5 years ago
Data zakupu: 18/02/2019
Co John Richardson sądzi o William Russell:
Actually, the renewal date of Feb-18 that you quote is incorrect. That was correspondence on a claim. My policy is renewable annually in September. But your response and patience is first class whate
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Angela
William Russell
5 years ago
Thank you for taking the time to contact us with your positive review. We are so pleased to hear that you remain happy with the service you have received with regards to your international health insurance. We are happy to have you with us!
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TC
Teck Boo Chow
Doha, Qatar
5 years ago
Data zakupu: 18/02/2019
Co Teck Boo Chow sądzi o William Russell:
Their response time to claims are excellent, especially when it comes to pre-approval for surgery or required in-patient care. Pre-approvals are always obtained on time prior to any surgeries, which
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Angela
William Russell
5 years ago
Thank you for your 5 star feedback and positive review about our claims process. As always, our claims team are always on hand to assist you with your claims and our policy services team are happy to help with all other aspects of your renewal. Thank you again for taking the time to comment.
0
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MK
Michael Kiehl
5 years ago
Data zakupu: 18/02/2019
Co Michael Kiehl sądzi o William Russell:
Immidiate response, good attention, but at the end did not claim
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Angela
William Russell
5 years ago
Many thanks for your 5 star positive review. We are pleased to hear that you have renewed your William Russell international health insurance policy and that your experience has been positive. Thank you again for leaving us your feedback.
1
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JL
Joey Shih I Lee
5 years ago
Data zakupu: 18/02/2019
Co Joey Shih I Lee sądzi o William Russell:
I have had several issues with their claims center not communicating within their own internal teams to look at my account to review my information before declining claims. Its like their first though
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Angela
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process to be substandard. We endeavour to provide first-rate quality customer care at all times and our claiming process should be straight forward for you. I have investigated your file with our claims team and have contacted you directly with an explanation of my findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
0
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AG
Albert Gassinger
5 years ago
Data zakupu: 18/02/2019
Co Albert Gassinger sądzi o William Russell:
the excellent service , and she give full commitment Karen Marles
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Angela
William Russell
5 years ago
Many thanks for your 5 star review. We are absolutely delighted to hear that you have received an excellent service from our team. We very much appreciate you getting in touch.
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PS
Parunee Shipp
5 years ago
Data zakupu: 18/02/2019
Co Parunee Shipp sądzi o William Russell:
That's one thing we could say, the service from William Russell is 2nd to none.
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Angela
William Russell
5 years ago
Thank you so much for your 5 star review and comments! We are thrilled to hear how pleased you are with the service that you have received from us, please do get in touch should you ever require assistance with your plan, we are always happy to help.
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MS
Michael Charles Seabrook
5 years ago
Data zakupu: 18/02/2019
Co Michael Charles Seabrook sądzi o William Russell:
Price goes up each year but coverage falls
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Angela
William Russell
5 years ago
Thank you for your feedback. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole and we are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Thanks again for getting in touch, we appreciate you taking the time to contact us.
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MB
Matthew John Baker
5 years ago
Data zakupu: 18/02/2019
Co Matthew John Baker sądzi o William Russell:
My wife Chayanan Janjueajun from Thailand has had a number of serious medical problems over the past 3 years and the staff at William Russell have just been brilliant. I would like to say a special th
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Natalie Harris
William Russell
5 years ago
Many thanks for your fantastic 5 star feedback. We are so very happy to have you insured with us and it's great to know you feel supported and looked after. Your comments have been passed on to Cosmina in our claims team who was really pleased to hear this. We sincerely thank you again for taking the time to comment.
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KG
Katherine Griffiths
5 years ago
Data zakupu: 18/02/2019
Co Katherine Griffiths sądzi o William Russell:
fast response rate and friendly customer service
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Natalie Harris
William Russell
5 years ago
Thank you so much for your 5 star review and for your positive feedback. We are happy to have you with us, it's great to know you have experienced our prompt and friendly service.
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.