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Recenzje sprzedawcy William Russell | Recenzje dotyczące obsługi klienta sprzedawcy https://www.feefo.com/reviews/william-russell-ltd | Feefo

Wyświetlono wszystkie recenzje: 1,318

Razar Haljaste

5 years ago

Data zakupu: 31/01/2019

Co Razar Haljaste sądzi o William Russell:

Simple with all the needed benefits!

Natalie Harris

William Russell

5 years ago

Thank you so much for your 5 star review. We are so pleased that your renewal experience has been simple and that your benefits package is everything you need. Thank you again for leaving us your feedback.

Francesca Maria Von Etzdorf

5 years ago

Data zakupu: 01/01/2019

Co Francesca Maria Von Etzdorf sądzi o William Russell:

Dely is obviously clear claims, attempts to find issues that do not exist, reports from my doctors asking why claims officers from WR are trying to claim things that they never reported were a problem

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Natalie Harris

William Russell

5 years ago

Thank you for taking the time to leave us your feedback. We are very sorry to hear that on this occasion our underwriting and claims process has not been satisfactory for you. We do strive to deliver excellent quality customer care at all times and we do hope that your experience with us going forward is a much more positive one. Please rest assured that we are always available to assist you along the way should you need us in the future. Thank you again for getting in touch with us.

Robert Coleclough

Cavite Philippines

5 years ago

Data zakupu: 01/01/2019

Co Robert Coleclough sądzi o William Russell:

good experience recently with claims and arranging Guarantees

Natalie Harris

William Russell

5 years ago

Thank you for contacting us with your positive feedback. We are very pleased to hear that you are happy with the service you have received from our claims team recently and we are happy to have you with us.

Rahul Jacob

hong kong

5 years ago

Data zakupu: 01/01/2019

Co Rahul Jacob sądzi o William Russell:

responsive, evidence based approvals system and very polite. Expensive in terms of premiums but this may be prompted by HKG's high expenses

Natalie Harris

William Russell

5 years ago

Thank you for your 5 star rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. If you would like to speak to one of our team about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or enquiries@william-russell.com.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

Fantastic service! Absolutely loved my representative Laure Nouvellon that worked with Pacific prime which handled my file with russel. She is awesome. Fast and efficient. Absolutely golden! Only nega

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Natalie Harris

William Russell

5 years ago

Thank you for your 5 star review and for taking the time to provide us with your feedback. We are so pleased you chose us as your protection policy provider and look forward to administering your plan going forwards.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

WR is good, very good in times of emergency but approval for surgery living abroad is slow. Payments by WR to Drs, Anaethetists etc are so slow it's appalling.

Natalie Harris

William Russell

5 years ago

Thank you for taking the time to leave us your feedback. It’s nice to hear that we are delivering for you in times of emergency but we are very sorry to hear that you are disappointed with the payment times. We would really like to discuss your experience further, if you are happy to do this please can you contact me at enquiries@william-russell.com with your details. We appreciate you getting in touch.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

Fast response but at times would miss one of the claims if there were multiple claims in one submission.

Natalie Harris

William Russell

5 years ago

Thank you for your positive review and for providing feedback on our service. I’m sorry that we missed a claim you submitted, I understand our claims team have now resolved this for you. Please rest assured that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

I feel that William Russell does communicate well when it is time for renewal of policies which means time for payment. When it is time for hospitalisation, guarantee, "time difference" plays a big r

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Natalie Harris

William Russell

5 years ago

Thank you for taking the time to leave us your feedback. We are sorry to hear that you have experienced issues with the service you have received from us at point of claim. We would really like to understand more about this and how we can improve things for you going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

Very professional service!

Natalie Harris

William Russell

5 years ago

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you are happy with the service you have received.

Wiarygodny klient

5 years ago

Data zakupu: 01/01/2019

They are quite responsive whether changing our monthly billing details or during an emergency admission/surgery approval for appendicitis last year. All employees have followed up to confirm they prov

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Natalie Harris

William Russell

5 years ago

Thank you for your very generous rating and taking time to leave your comments. We very much appreciate your feedback and are pleased to hear that you are happy with the service you have received from us and especially that we were able to assist you with your emergency surgery. We hope that you are recovering well.

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Informacje o William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

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