Recenzje sprzedawcy William Russell

Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the claims service that you have received and your comments have been passed on to the team, especially to Maggie who was really glad that she was able to help you through your experience.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Thank you for revisiting your recent review, we do appreciate you taking the time to do this. If there is anything else we can do for you, please do not hesitate to get in touch.

Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy so far with the service you have received from us. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. If you would like some information regarding possible ways to reduce your premium, please contact us at enquiries@william-russell.com and we will try to help you further.

Thank you for your generous rating and comments. We genuinely value your feedback and are really pleased to hear that you are happy with the service you have received from us. Thanks once again for getting in touch.

Thank you for getting in touch. Feefo is a global reviews platform who we work with to collect genuine feedback and gain valuable insight into our customers' experience with us. If a customer takes out a new policy or renews their current plan, we will send an invite shortly afterwards for them to rate and review the service they have received from our team.

We do understand your concerns regarding increases in premiums. In many countries the cost of health care continues to grow and it is not just the cost of health care that impacts on premiums, increased demand and advancement in technologies and wider treatments available are also contributing factors worldwide. Close work with our insurers, ensures that any increase in premiums that we may have to impose is reasonable and justified. If you would like to get in touch to discuss your sons’ insurance in more detail, please contact us at enquiries@william-russell.com. We thank you again for getting in touch, your feedback is very valuable to us.

Thank you for your feedback and for the chance to address your concern. We aim to assess and settle claims within 5 days from the date of receipt so we are sorry to hear that you have encountered a delay with the settlement of your claim. Should you need to claim for treatment in the future, please do contact us in advance. One of our claims team will be able to assess your proposed treatment and advise what exactly is eligible for reimbursement under your plan. Thank you again for taking the time to leave us your review.

Thank you for taking the time to contact us with your 5 star feedback. We are so pleased to hear that you are happy with the service you have received so far.

Many thanks for your fantastic 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. Your comments will be passed on, I’m sure the team would love to receive them!

Merci d’avoir pris le temps de nous contacter et de nous donner vos commentaires positifs. Nous sommes heureux d’apprendre que vous êtes satisfaits du service que vous avez reçu afin de mettre votre police d’assurances en place et nous serons heureux de travailler avec vous dans l’avenir.