Thank you for your feedback and for the chance to address your concern. We are very sorry that you are not happy with the response you have recently received in relation to your premium increase and we take this opportunity to further explain the reasons behind this. There are several factors to take in to consideration with the increase in premium, for example, the currency of your plan, your policy excess and your country of residence. These reasons and others, are explained further on our website. Please take a look at https://www.william-russell.com/2018-premium/ and contact us on enquiries@william-russell.com where one of our team will be happy to assist if you have any further queries.