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Recenzje sprzedawcy William Russell

Ocena klientów
Doskonale

Independent provider of international health, life & income protection insurance.

Obsługa
4.6
/5
Produkt
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 1,318
Wiarygodny klient
6 years ago
Data zakupu: 01/05/2018
The service was excellent.
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Natalie Harris
William Russell
6 years ago
Thanks very much for giving us a 5* rating. We are very happy to hear that you are so pleased with the service you have received from us. 
0
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Wiarygodny klient
6 years ago
Data zakupu: 01/05/2018
I'm sure I'll buy next year too
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Natalie Harris
William Russell
6 years ago
Many thanks for your 5* star review. We are very happy to have you as a customer of William Russell and would be delighted to welcome you to another year of cover with us. We appreciate you taking the time to leave us your positive comments. 
0
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LG
Luke Garner
6 years ago
Data zakupu: 01/12/2017
Co Luke Garner sądzi o William Russell:
Good customer service staff
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Natalie Harris
William Russell
6 years ago
Thank you so much - your feedback is incredibly valuable and appreciated. 
0
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RL
Robin Letcher
Naivasha, Kenya
6 years ago
Data zakupu: 06/10/2017
Co Robin Letcher sądzi o William Russell:
Their service in renewing my subscription for 2017/8 was quite okay. I was less impressed however with the lack of options offered me for full medical insurance cover given that we have been clients
...
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Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your feedback. We are pleased to hear that you were satisfied with the handling of your renewal. I believe you have spoken to a member of our team recently explaining your other requirements and unfortunately due to the nature of our plans and the cover you require, we have been unable to assist you on this occasion. I am sorry we were unable to provide the cover you were looking for. We do value your custom and if there is anything else we can assist with, please do get in touch.
0
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Wiarygodny klient
6 years ago
Data zakupu: 20/03/2018
During office hours the Claims Team's people are just great, caring and available to help. After office hours, the quality changes totally. No commitment, no availability, weak communication with Offi
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Natalie Harris
William Russell
6 years ago
Thank you for your valuable feedback. We are very pleased to hear that you've been happy with the service you have received from our claims team. I'm sorry to hear about the experience you have had out of hours, this is obviously not what you should expect and something we take quite seriously. Thank you for bringing this to our attention and I can assure you that this is being discussed with the relevant parties to ensure service is improved going forward. Thanks once again for getting in touch and leaving your review. 
0
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Wiarygodny klient
6 years ago
Data zakupu: 20/03/2018
Quick and uncomplicated claim handling.
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Natalie Harris
William Russell
6 years ago
Many thanks for your 5* star review. We are very pleased to hear that you are happy with the way your claims have been handled. We appreciate you taking the time to leave us your feedback. 
0
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SD
Sabine Dias
6 years ago
Data zakupu: 20/03/2018
Co Sabine Dias sądzi o William Russell:
Easy to deal with and prompt replies to emails.
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Natalie Harris
William Russell
6 years ago
Thank you very much for your feedback. We are very pleased to hear that you have found our team easy to deal with and have received prompt replies to correspondence. We very much hope that your experience with us continues to be a positive one.
0
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Wiarygodny klient
6 years ago
Data zakupu: 29/11/2017
I have been with a WR international health policy for 4 months now. The pricing for the policy was competitive. Now my first claim was granted, so far so good. However, the response took 9 days which
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Natalie Harris
William Russell
6 years ago
Thank you for taking the time to leave us your feedback. We are pleased to hear that you are happy with the service you have received so far. We aim to deal with all claims received within 5-7 days so I do apologise for the slight delay you experienced this time. Whether a customer has been with us for a while or has just joined us, we will always strive to deliver excellent care with personal quality service. We hope you continue to enjoy being a customer of William Russell and again, we thank you for leaving us this valuable feedback.
0
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Wiarygodny klient
6 years ago
Data zakupu: 09/02/2018
Good
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Natalie Harris
William Russell
6 years ago
Thank you very much for taking the time to leave us your positive review.
0
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EG
Enrique Garcia
6 years ago
Data zakupu: 13/01/2018
Co Enrique Garcia sądzi o William Russell:
Pronta respuesta a preguntas.
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Natalie Harris
William Russell
6 years ago
Muchas gracias por tomarse el tiempo para dejarnos su opinión positiva. Estamos muy contentos de saber que está satisfecho con nuestro servicio.
0
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.