W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy William Russell | Recenzje dotyczące obsługi klienta sprzedawcy https://www.feefo.com/reviews/william-russell-ltd | Feefo

Wyświetlono wszystkie recenzje: 1,318

William Alan Macdonald

Jakarta Indonesia

2 years ago

Data zakupu: 05/01/2022

Co William Alan Macdonald sądzi o William Russell:

I have had a Wm Russell medical insurance policy for many years. I have only ever made one claim and it was well handled. I am 72 and my wife 66 so the annual renewal is always going to be a battle be

...

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Angela Hurst

William Russell

2 years ago

Thank you for your positive review and comments. We like to help where we can and are here for you should you need us. If you ever have any questions about your renewal or about claiming, please do get in touch! Thanks again for taking the time to leave us your feedback.

Kris Cooper

2 years ago

Data zakupu: 27/04/2022

Co Kris Cooper sądzi o William Russell:

Always helpful when I have credit card collection issues.

Angela Hurst

William Russell

2 years ago

Thank you so much for your positive 5* review and comments. We're glad to have been of assistance throughout your policy year and are happy to have you as a William Russell member!

Recenzje produktów

Terence Richard Cramp

Bogor

2 years ago

Data zakupu: 27/04/2022

Co Terence Richard Cramp sądzi o William Russell:

First class service from all concerned. they minimise stress in a very stressful situation when sick.

Angela Hurst

William Russell

2 years ago

Thank you so much for your positive 5* review and comments. We're so happy you have renewed your Personal Health plan and stayed with us and we're always here to help should the need arise!

Recenzje produktów

Priit Rohumaa

Tallinn, Estonia

2 years ago

Data zakupu: 05/01/2022

Co Priit Rohumaa sądzi o William Russell:

For years I have had problems with paying with credit card. This year my card was not accepted. Payment did not go trough. Your card payment standard does not allow latest double verifications, what m

...

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Angela Hurst

William Russell

2 years ago

Many thanks for your review and comments. Unfortunately we are provided with little information when a card payment doesn't process correctly but we do everything we can to promptly assist and ensure cover is maintained. Your comments will be passed on and we appreciate the valuable feedback.

Recenzje produktów

Wiarygodny klient

2 years ago

Data zakupu: 21/04/2022

I've been a client for decades, and I assume, very scarce claims during this time in comparison. I mainly communicate with WR during the policy renewal process - and generally, a repeated procedure of

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Angela Hurst

William Russell

2 years ago

Thank you for your comments and feedback following the renewal of your Personal Protection plan. I note your comments regarding the health plan you also hold with us and very much appreciate the feedback regarding our claiming process which will be passed on to the claims team manager. Thanks again for taking the time to leave us your review.

Recenzje produktów

Wiarygodny klient

2 years ago

Data zakupu: 20/04/2022

Quick turn-around of my application and rapid response when I had to cancel the policy.

Angela Hurst

William Russell

2 years ago

Thank you for your positive review and feedback. I'm sorry you haven't stayed but we welcome you back at any time!! Please do get in touch should you need us in the future.

Wiarygodny klient

2 years ago

Data zakupu: 14/04/2022

The service overall is good. Unfortunately they do not accept Bitcoin as payment method.

Angela Hurst

William Russell

2 years ago

Many thanks for your review and comments. We appreciate your feedback as we always look to review and improve our services where possible.

Recenzje produktów

Nadia Shibiny

Cairo, Egypt

2 years ago

Data zakupu: 22/04/2022

Co Nadia Shibiny sądzi o William Russell:

Good communication and responsiveness with the Head Office in UK. My experience is that dealing with William Russell directly (vs country local agent), makes the process quicker and smoother.

Angela Hurst

William Russell

2 years ago

Thank you so much for your positive 5* review of your personal Health Plan renewal. We're happy to hear that you have enjoyed some quick and efficient service and that you have found our processes to be to your satisfaction. We very much appreciate you taking the time to leave us your feedback.

Recenzje produktów

Gordon Brisbane

Riyadh

2 years ago

Data zakupu: 04/01/2022

Co Gordon Brisbane sądzi o William Russell:

easy process with rapid helpful feedback on all questions. Pricing is higher than some but responsiveness gives me confidence that in the event of needing to obtain health care they will be there quic

...

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Angela Hurst

William Russell

2 years ago

Thanks so much for your positive 5* review and feedback. We're happy to know that we can be here for you when needed and that you have confidence in your plan and in us. Thank you once again for taking the time to leave us your comments.

Recenzje produktów

Wiarygodny klient

2 years ago

Data zakupu: 28/03/2022

Immediate responses to emails, and never a dispute on any claim.

Angela Hurst

William Russell

2 years ago

Many thanks for your positive 5* review of your Personal Health Plan renewal. We're glad to assist and are here any time, should you need us! Thank you again for your comments.

Recenzje produktów

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Informacje o William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

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Recenzje sprzedawcy William Russell

Healthcare RenewalGreat health care at a reasonable costWięcej recenzji tego produktu - (114)Wyświetl stronę produktu

Healthcare Renewalonce again, all WR personnell are super helpful and afficientWięcej recenzji tego produktu - (114)Wyświetl stronę produktu

Protection RNWLFor years I have had problems with paying with credit card. This year my card was not accepted. Payment did not go trough. Your card payment standard ...Więcej recenzji tego produktu - (41)Wyświetl stronę produktu

Protection RNWLNever any larger issues in the purchase or collecting process, it's purely transactional after all. Aside from the common discussion or arguments arou...Więcej recenzji tego produktu - (77)Wyświetl stronę produktu

Protection RNWLUnfortunately now Bitcoin payment accepted.Więcej recenzji tego produktu - (77)Wyświetl stronę produktu

Healthcare RenewalProvides the peace of mind knowing they are there for support.Więcej recenzji tego produktu - (177)Wyświetl stronę produktu

New Business HealthI was with WR before, they are a little more expensive than some but streets ahead in terms of customer careWięcej recenzji tego produktu - (177)Wyświetl stronę produktu

Healthcare RenewalAnnual renewal received in plenty of time to organize payment, and immediate responses to questions.Więcej recenzji tego produktu - (177)Wyświetl stronę produktu

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?