Merchant Logo

Recenzje sprzedawcy William Russell

Ocena klientów
Doskonale

Independent provider of international health, life & income protection insurance.

Obsługa
4.6
/5
Produkt
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ocen(y) w ciągu ostatniego roku

Wyświetlono wszystkie recenzje: 1,318
Wiarygodny klient
5 years ago
Data zakupu: 25/06/2019
I have already provided my not the best review and I am being chased to provide another one. It is ridiculous and over a top as I am not going to change my mind
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. The reason for sending 2 requests for a review is because we hold the same email address as a contact on 2 separate policies. The 2 emails received would have been separate requests for a review on each policy. Thank you again for getting in touch.
0
Udostępnij
NW
Neil Watson
5 years ago
Data zakupu: 29/06/2019
Co Neil Watson sądzi o William Russell:
good overall service
Merchant Logo
Angela Hurst
William Russell
5 years ago
Many thanks for your 5 star positive review. We are delighted to hear how pleased you are with the service that you have received when renewing your Global Health Plan. Thank you again for leaving us your feedback.
0
Udostępnij
Wiarygodny klient
5 years ago
Data zakupu: 25/06/2019
After 15 years of being a loyal customer you are being punished for getting older. I’m not happy with the increasing price every year up to a stage that this will become unaffordable. And constantly t
...
Pokaż wszystkie
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are unhappy with the premium increases applied to your plan. We investigated your file and have contacted you directly with a further explanation of our findings. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.
0
Udostępnij
Wiarygodny klient
5 years ago
Data zakupu: 28/06/2019
I choose WR insurance because a friend uses this insurance company and gave a great review. I was under different assumptions that this coverage would meet my family needs. A learning for me was to as
...
Pokaż wszystkie
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you for contacting us with your feedback. We are sorry that you were unable to choose a policy to suit the needs of your family, our sales team are always available to talk through policy options and the benefits of each of our plans. We do appreciate you taking the time to let us know of your experience with us.
0
Udostępnij
Wiarygodny klient
5 years ago
Data zakupu: 28/06/2019
I have been a client of William Russell with my family for over a decade and have to say on the occasions I have had to use the policy I have found the team to be absolutely outstanding. Fast, efficie
...
Pokaż wszystkie
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to provide this valuable 5* feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us and are very happy to have you with us. Should you need to use your insurance again in the future, our team is always here to help whatever the situation so please do get in touch if you need our assistance.
0
Udostępnij
AH
Andrew Holmes
Suriname
5 years ago
Data zakupu: 22/06/2019
Co Andrew Holmes sądzi o William Russell:
Not done anything special for me since 2011 but still a good company to have as your back up health cover.
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to contact us with your positive feedback. We're pleased to hear that you remain happy with the service you have received.
0
Udostępnij
CB
Claire Baker
5 years ago
Data zakupu: 22/06/2019
Co Claire Baker sądzi o William Russell:
Great service as always, no room for improvement!
Merchant Logo
Angela Hurst
William Russell
5 years ago
Many thanks for your 5* positive feedback regarding your Global health Plan renewal. We are happy to have you with us, and pleased to know that we've gotten it right for you!
0
Udostępnij
JH
Jonathan Harlow
5 years ago
Data zakupu: 18/06/2019
Co Jonathan Harlow sądzi o William Russell:
Speedy and efficient response to ensure reassurance of being insured.
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you so much for your positive 5 star review! We are really happy to hear how pleased you are with the service that you have received from our team and that you feel supported and secure. Our sincere thanks again for taking the time to comment about your Global Health Plan renewal.
0
Udostępnij
Wiarygodny klient
5 years ago
Data zakupu: 20/06/2019
It was an easy process, straight forward and hope I will never to use it.
Merchant Logo
Angela Hurst
William Russell
5 years ago
Thank you so much for your 5 star positive review! We are delighted to hear how pleased you are with the service that you have received while setting up your new Global Life Insurance plan. We're happy to have you with us and thank you again for leaving us your feedback.
0
Udostępnij
Wiarygodny klient
5 years ago
Data zakupu: 15/06/2019
Member for three years already. Did not have any cases to evaluate the actual customer service though.
Merchant Logo
Angela Hurst
William Russell
5 years ago
Many thanks for your 5 star review. We are happy to hear that you've continued to renew with us for the last 3 years and are happy to administer your plan for the next year too! We sincerely thank you again for taking the time to comment.
0
Udostępnij
Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
Pokaż wszystkie
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
Award

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Dlaczego warto ufać recenzjom na Feefo?

Informacje o William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.