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Avaliações Planet Rail | Avaliações de Atendimento ao Cliente para https://www.feefo.com/reviews/planet-rail | Feefo - Brasil

Exibindo todas as 861 avaliações

Consumidor confiável

7 years ago

Data da compra: 08/02/2017

Very good, efficient service with friendly, helpful staff.

Avaliações de produto

Consumidor confiável

7 years ago

Data da compra: 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

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Avaliações de produto

Consumidor confiável

7 years ago

Data da compra: 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

Avaliações de produto

Consumidor confiável

7 years ago

Data da compra: 05/01/2017

Smooth hotel and travel arrangements

Avaliações de produto

Mr Moles

7 years ago

Data da compra: 27/02/2017

O que Mr Moles disse sobre a Planet Rail:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

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Dr Stewart

7 years ago

Data da compra: 13/01/2017

O que Dr Stewart disse sobre a Planet Rail:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Avaliações de produto

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Consumidor confiável

7 years ago

Data da compra: 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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Avaliações de produto

Consumidor confiável

7 years ago

Data da compra: 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Avaliações de produto

Mrs Bradbury

Northampton

7 years ago

Data da compra: 16/02/2017

O que Mrs Bradbury disse sobre a Planet Rail:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

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Avaliações de produto

Ms Horsfield

7 years ago

Data da compra: 18/06/2016

O que Ms Horsfield disse sobre a Planet Rail:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

Avaliações de produto

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Sobre Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

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Avaliações de Planet Rail

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.Mais avaliações deste produto (3)Visualizar site do produto

Florence by First Class railGreat organisation and superb hotelsMais avaliações deste produto (7)Visualizar site do produto

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.Mais avaliações deste produto (1)Visualizar site do produto

Grand Tour of Spain by First Class railSmooth travel and hotel arrangementsMais avaliações deste produto (4)Visualizar site do produto

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...Mais avaliações deste produto (2)Visualizar site do produto

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...Mais avaliações deste produto (10)Visualizar site do produto

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...Mais avaliações deste produto (1)Visualizar site do produto

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...Mais avaliações deste produto (3)Visualizar site do produto

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...Mais avaliações deste produto (1)Visualizar site do produto

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