Hi Jason,
We are very sorry to hear about your negative experience. Please accept our sincerest apologies for any inconvenience this may have caused. Your feedback is crucial, and we are committed to resolving this issue for you. We have two orders on our system linked to your email address.
The first order you placed by accident and spoke to a member of our team on the phone regarding cancellation, we suggested that, as the order was already in transit, you rejected the order at delivery so we could process the return for you. Did you have any issues with this?
Following your second order, what issues did you have here please?
Could you please contact us directly at info@htsspares.com with your full name and order number so we can address the issue and make things right. We appreciate the opportunity to improve our service.
Anni
HTS Spares Team
