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Avaliações Love Sofas | Avaliações de Atendimento ao Cliente para https://www.feefo.com/reviews/lovesofas | Feefo - Brasil

HC

Happy Customer

Warrington

2 months ago

Data da compra: 27/06/2024

O que Happy Customer disse sobre a Love Sofas:

Excellent service

Customer Experience Team

Love Sofas

2 months ago

We are happy to have provided you with the excellent service, Barbara! Thank you for your 5* review :)

Avaliações de produto

Bought the 3 seater first and immediately bought the 2 seater. I love them. They are bright and colourful. Fabric is velvety. And they are very comfortable. I believe cats might scratch them but I am

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Customer Experience Team

Love Sofas

2 months ago

Thank you for your wonderful feedback, Barbara! We are delighted to hear that after you received the 3 seater you decided to go for the 2 seater to match, and it's lovely to hear that both arrived after a week from ordering. We advise our 3rd party delivery company to leave the packaging with the customer, in case they decide to return the item received within 30 days. Fingers crossed you will continue enjoying your sofas for a very long time! :)

0

AM

Andrew Millar

2 months ago

Data da compra: 28/06/2024

O que Andrew Millar disse sobre a Love Sofas:

10/10

Customer Experience Team

Love Sofas

2 months ago

Thank you for the glowing review! We're delighted to hear you had a perfect experience with us. Looking forward to serving you again soon!

Avaliações de produto

We love our new sofa for our home bar. It’s really well made and comfortable. Ordering was really easy and delivery was fast. Would totally buy from Love Sofa again and would recommend.

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Customer Experience Team

Love Sofas

2 months ago

Thank you for your glowing 5* review, Andrew! We're delighted you're enjoying your Camden 2 Seater Chesterfield Sofa in your home bar—it looks perfect with the wooden accents. We look forward to welcoming you back at Love Sofas in the future!

0

Consumidor confiável

2 months ago

Data da compra: 13/06/2024

Very good service. We were kept informed at every stage of the purchase. Delivery was quick and efficient. The delivery men were polite and very helpful. Overall an excellent service

Customer Experience Team

Love Sofas

2 months ago

Thank you for your kind words! We're delighted to hear you had such a positive experience with us. Keeping you informed and ensuring efficient delivery are top priorities for us. We appreciate your feedback and hope you enjoy your new sofa!

Avaliações de produto

0

Consumidor confiável

2 months ago

Data da compra: 25/06/2024

Happy with my patchwork sofa lovely colours and very polite and helpful delivery men.

Avaliações de produto

Love my patchwork sofa colours are beautiful and it looks lovely in my kitchen/dining room, delivery was great l was kept informed every step of the journey and it was delivered within a week of my or

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Customer Experience Team

Love Sofas

2 months ago

Thank you for your 5* review, Janice! We are extremely happy to hear that you are satisfied with the whole prrocess of ordering and delivery, as well as with the sofa itself! We are hoping that you will enjoy the sofa for a very long time :) We will also pass on your kind words on the delivery team to our 3rd party carrier :)

0

Consumidor confiável

2 months ago

Data da compra: 21/06/2024

They weren’t interested once they had got the sale

Customer Experience Team

Love Sofas

2 months ago

We are sorry to hear that you experienced the issues with the delivery and are not satisfied with our customer service team. We reviewed our records and can see that the premium delivery service was not chosen at the checkout section, hence the delivery team did not assemble the items for you. However, this does not justify the driver's attitude towards you, which was immediately raised with the carrier the first time we were notified about the situation. Our customer service team never ignores our customer's enquiries, which was also not the case with you. One of our agents advised that the stand alone assembly service cannot be arranged at this stage, not the return of the sofa, as we have a 30 days return policy designated to give you more time to decide wether you want to keep the item or not. Should you wish to discuss this case further, please contact us at info@lovesofas.co.uk.

Consumidor confiável

2 months ago

I’m not happy with the service or response I did say I would have to return and told I couldn’t unless faulty. Which it isn’t although one recliner stiff to close. I’m keeping the suite can’t be bothered with anymore hassle would never use this company again or recommend so I won’t be changing my rating

Customer Experience Team

Love Sofas

2 months ago

We apologize for any inconvenience caused. We understand your frustration regarding the return policy and the recliner issue. You are still within your rights to return the order if you wish. Please contact our after-sales team at info@lovesofasco.uk if you would like to arrange this. Thank you for your feedback.

Avaliações de produto

Not as comfortable as I thought and one of recliners sticking. Delivery appaulling and when I rang customer services to complain they wer’nt interested said I couldn’t return as I’d already paid I tho

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Customer Experience Team

Love Sofas

2 months ago

We are sorry to hear that you experienced the issues with the delivery and are not satisfied with our customer service team. We reviewed our records and can see that the premium delivery service was not chosen at the checkout section, hence the delivery team did not assemble the items for you. However, this does not justify the driver's attitude towards you, which was immediately raised with the carrier the first time we were notified about the situation. Our customer service team never ignores our customer's enquiries, which was also not the case with you. One of our agents advised that the stand alone assembly service cannot be arranged at this stage, not the return of the sofa, as we have a 30 days return policy designated to give you more time to decide wether you want to keep the item or not. Should you wish to discuss this case further, please contact us at info@lovesofas.co.uk.

Customer Experience Team

Love Sofas

2 months ago

We apologize for any inconvenience caused. We understand your frustration regarding the return policy and the recliner issue. You are still within your rights to return the order if you wish. Please contact our after-sales team at info@lovesofasco.uk if you would like to arrange this. Thank you for your feedback.

3

Consumidor confiável

2 months ago

Data da compra: 22/06/2024

Sofa delivered on time with no issues

Customer Experience Team

Love Sofas

2 months ago

We are thrilled to hear that you experiences no issues with the delivery of your sofa! Thank you for your 5* review :)

Avaliações de produto

Gorgeous sofa, fits so well in my office. Not so impressed with delivery, team having a bad day, not very pleasant, said they had 4 mins to deliver and leave. Wouldn’t allow me to check the product be

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Customer Experience Team

Love Sofas

2 months ago

We are terribly sorry to hear about the attitude you received from the delivery team, we will definetely flag this to our 3rd party carrier. We are delighted to hear that you love your Atrani Sofa and are hoping this will serve you well for long :)

0

PR

Pamela Robson

Sunderland

2 months ago

Data da compra: 10/06/2024

O que Pamela Robson disse sobre a Love Sofas:

Polite helpful delivery men, unpacked it

Customer Experience Team

Love Sofas

2 months ago

Thank you for your positive review, Pamela! We will pass your feedback on to our 3rd party delivery company to appreciate the service provided by the delivery team :)

Avaliações de produto

Lovely sofa, very comfortable. Love the colour, wish they did matching footstool

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Customer Experience Team

Love Sofas

2 months ago

We are pleased to hear that you love your 3 Seater Camden Sofa! We are hoping that you will enjoy it for a long time, as it looks lovely in your space :) Unfortunately, we don't currently sell footstools separately, but should you be looking for a 1 seater chair in the same fabric, please visit our sister website, stunningchairs.co.uk :)

0

MY

Mathew Yeaman

Paisley

2 months ago

Data da compra: 09/06/2024

O que Mathew Yeaman disse sobre a Love Sofas:

Delivery delayed until after the house move but still far quicker than most furniture sales. Customer service was responsive when the delay was requested.

Customer Experience Team

Love Sofas

2 months ago

We are happy to have help you by delaying the delivery, so that you could have accepted it in your new home! Thank you for your positive review :)

Avaliações de produto

Comfy sofa that feels sturdy and looks great. Solidly built so seems like it will survive in a busy house. Cover is closer to suede than leather so we have sprayed it with a protective coating

Customer Experience Team

Love Sofas

2 months ago

We are delighted to hear that you are satisfied with your San Fernando Corner Sofa. The seat should be on a firmer side at the beginning, which should help with the longevity of it. We are hoping that you will enjoy your purchase for long! :)

1

HC

helen cole

York

2 months ago

Data da compra: 09/06/2024

O que helen cole disse sobre a Love Sofas:

Good overall.

Customer Experience Team

Love Sofas

2 months ago

Thank you for your 4* review, Helen! :)

Avaliações de produto

0

Consumidor confiável

2 months ago

Data da compra: 11/06/2024

Easy to order online, delivered within a week. Delivery guys set it up in place in minutes. Can't fault the service.

Customer Experience Team

Love Sofas

2 months ago

We are happy to have provided you with the satisfactory service though our 3rd party delivery company. Thank you for your 5* review on the service :)

Avaliações de produto

This was just the kind of vibrant design we were looking for. We'd spent hours wandering around local furniture stores for something like this but as soon as we saw this sofa online we knew it was the

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Customer Experience Team

Love Sofas

2 months ago

Thank you for your glowing feedback! We are thrilled to hear that your Avici Shout Sofa is exactly what you were looking for. It really looks lovely in your room! :) The seat of the sofa should be on a firmer side at the beginning, which would help with it's longevity, but will edfinetely soften overtime and become even more comfortable :)

0

Avaliações de Love Sofas

Fabric Patchwork 2 Seater Avici Shout SofaBought the 3 seater first and immediately bought the 2 seater. I love them. They are bright and colourful. Fabric is velvety. And they are very comfo...Mais avaliações deste produto (4)Visualizar site do produto

Leather Air Suede Brown Camden 2 Seater Chesterfield Sofa With Wooden FeetWe love our new sofa for our home bar. It’s really well made and comfortable. Ordering was really easy and delivery was fast. Would totally buy from L...Mais avaliações deste produto (9)Visualizar site do produto

Leather Air Suede Brown Valencia 2 Seater Manual Recliner SofaExcellent quality, very well made. recliner system is easy to operate.Mais avaliações deste produto (6)Visualizar site do produto

Fabric Green Patchwork 3 Seater Avici Shout SofaLove my patchwork sofa colours are beautiful and it looks lovely in my kitchen/dining room, delivery was great l was kept informed every step of the j...Mais avaliações deste produto (11)Visualizar site do produto

Leather Air Brown 3 + 1 Seater Valencia Manual Recliner Sofa SetNot as comfortable as I thought and one of recliners sticking. Delivery appaulling and when I rang customer services to complain they wer’nt intereste...Mais avaliações deste produto (2)Visualizar site do produto

Teddy Boucle Fabric Sage Green Atrani 2 Seater SofaGorgeous sofa, fits so well in my office. Not so impressed with delivery, team having a bad day, not very pleasant, said they had 4 mins to deliver an...Mais avaliações deste produto (3)Visualizar site do produto

Leather Air Suede Brown Camden 3 Seater Chesterfield Sofa With Wooden FeetLovely sofa, very comfortable. Love the colour, wish they did matching footstoolMais avaliações deste produto (4)Visualizar site do produto

Leather Air Suede Brown San Fernando 3C2 Corner Sofa with 2 OttomansComfy sofa that feels sturdy and looks great. Solidly built so seems like it will survive in a busy house. Cover is closer to suede than leather so we...Mais avaliações deste produto (1)Visualizar site do produto

Velvet Marine Blue 1 Seater Astbury Bella SofaLovely item Good price Lovely colour Very comfortableMais avaliações deste produto (1)Visualizar site do produto

Fabric Green Patchwork 2 Seater Avici Shout SofaThis was just the kind of vibrant design we were looking for. We'd spent hours wandering around local furniture stores for something like this but as ...Mais avaliações deste produto (8)Visualizar site do produto

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?