Hi Carole,
Thank you for taking the time to leave your review. We appreciate your feedback, it's very important for us to hear how you feel as it helps us improve our service.
We have thoroughly investigated the issue raised, and we would like to extend our sincere apologies for the inconvenience you experienced prior your stay. We deeply regret the confusion regarding the extra payment, and we understand how frustrating it must have been.
Please be assured that we shared your feedback with the local supplier and our Product Manager.
We hope that despite these issues, you were able to enjoy your holiday.
Best wishes,
Oliver’s Travels