Hello,
Thank you for sharing this feedback with us, we’re so sorry to hear that the property host didn't provide the services booked.
Our concierge team is always on hand to help and advice on all sort of extra services to make the holiday even more special.
However, for this particular property, the property owner has his local team who prefers to organise all the services directly for the clients.
Our customer service team reached to you directly, so we can investigate it further and find the resolution for you.
We hope that despite these issues, you were able to enjoy your holiday.
Best wishes,
Oliver’s Travels