Hello,
Thank you very much for taking the time to share your feedback with us, it means a lot. We hope that you had a lovely holiday.
We have thoroughly investigated the issues raised. With regards to the chef service, our concierge team couldn’t allocate any form from you, so we are assuming it would be our partner company mentioned on our website.
Our partner company is a global website, however it's just a platform where you can connect with the local chefs. Lot of local chefs are register with them as it's easier for them to be found.
We hope you can appreciate our efforts to explain it and we hope we can welcome you back again soon.
Best wishes,
Oliver's Travels