Hello Volkmar, thank you for your feedback. We are very sorry that your stay was not as enjoyable as previous ones.
I can assure you that we do check our villas regularly and we are very happy with the condition of this villa. The TV has been changed in the living area, but the bedrooms never had TVs. The owner has removed the DVD player as there is now Netflix in the villa, so this was very rarely used. We have now updated the advert to reflect this. Apologies for this.
There are 2 hairdryers in the villa. I'm very sorry if you could not find these. Agnes would have got those out for you if she had known you were having difficulty locating them. There have never been razor plugs in the bathroom.
We are sorry that the heated towel rail was not working properly, but we were assured that this was fixed for you right away. The pool tiles had come loose in the torrential rain that occured while you were there, these have now been fixed, but we are sorry about this.
Having visited the villa we are confident that the same great standards are being met by the owner. We are very sorry that you had a few minor issues during your stay, we would hate this to deter you from booking with us again as you are a valued customer.
