Hello, we are sorry to receive this feedback , we cannot see that you contacted our team to advise us of this . This is the first negative comment we have recieved to say the cake was stale (stone)our supplier prides itself on ensuring all cakes desaptched have a shelf life of 8-10 days. Again we are very sorry that on this occasion we have failed to offer you the high level of service we strive to offer all our customers, a refund for your order has been processed today.