I deeply apologise for the mix-up and sending you the wrong product, and I am truly sorry for any inconvenience this has caused you. I can see that a full refund was given along with a prepaid return label for the mistaken item. We weren't made aware of the damaged packaging at the time, so was unable to address this issue.
Your satisfaction is our priority, and we are committed to making this right. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we'll do everything we can to assist you
