First Fence Comentários

Dear Barbara, Thank you for contacting us regarding your recent order. I am very glad to hear about the positive experience you have had when ordering with First Fence. We aim to deliver the highest level of customer service as possible in order to ensure that our customers' needs are correctly fulfilled. I will ensure that your feedback is forwarded onto the sales advisor that assisted you, as I am sure it will be greatly appreciated. If there is anything else that we can assist you with or if you have any questions, please do not hesitate to contact us on 01283 512 111. Kind Regards, First Fence.

Dear Bob, Thank you for taking the time to provide your feedback on our delivery service, I am sorry to hear that it was not up to standard. We strive to offer a fast delivery service and in the rare occasion that we are unable to as promised, we are transparent and keep our customers up to date, which in this instance we did not do. Our operations team are looking in to why this was the case for your order and will be improving procedures to ensure this does not happen in future. Kind regards, Katie

Dear Brian, Thank you for taking the time to provide your honest feedback on our service. I am sorry to hear that you feel we didn’t offer a high level of customer service expected. We have looked into your order and can see that you declined the offloading service, which was added to the notes section of your invoice.We did, however, have an order on the same vehicle which had selected the offload service, which is why the forklift was on there. Thank you again for taking the time to get in touch, it is from customer feedback that allows us to see where we can improve for the future. If you would like to get in touch with a member of our customer service team to discuss your order, we will be more than happy to assist you. Kind Regards, Katie

Hi Dave, Thank you for contacting us, we are very pleased to hear about the high standard of service you have received from us here at First Fence. We pride ourselves on our excellent customer service and our overall customer experience so to see such positive feedback is very reassuring. We will be sure to pass on your feedback to the team members that helped to make your ordering process so efficient, I am sure they will appreciate your comments. Thank you again for taking the time to get in touch, if you have any questions or if we can assist you further please do not hesitate to contact us on 01283 512 111. Kind Regards, First Fence.

Dear David,

Hi Martin, thank you for your glowing review. I will ensure that my colleague, Jo, who dealt with your order sees your comments. Please let us know if there is anything further you require - our sales email is sales@firstfence.co.uk and our sales line is available 24/7 on 01283 512111

Thank you for your positive review. We are pleased to see that everything went smoothly with your transaction and delivery. Please feel free to get in touch should you have any further requirments

Dear Paul, Thank you for taking the time to contact us and provide feedback regarding your recent online purchase. I am very sorry to hear that the quoted delivery timeframe for your order was not met, we are usually very diligent with our deliveries and take pride in our efficient order fulfilment so we can only apologise that this was not the case with your recent order.

Hi James, thank you for your positive review. I am glad to see you were satisfied with the service and goods from the website order that you'd placed. Please let us know if there is anything else we can do for you.

Hi Bob, thank you for your positive review. I will ensure that this is passed on to my colleague who dealt with your order, Hannah. Should you have any further requirements please feel free to call us on 01283 512111 or email us at sales@firstfence.co.uk