Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

First Fence Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/first-fence | Feefo

Cliente fiável

5 years ago

Data de compra: 12/03/2019

Didn't provide all the parts they should have to ensure it worked as described and intended and as designed and expected me to pay extra to get all the parts needed. Absolutely did not want to know, a

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Rory

First Fence

5 years ago

Dear Matt, Thank you for taking the time to contact us regarding your recent experience when ordering online with us. I am sorry to hear that our product did not meet your expectations, the last thing we would want is to cause any confusion or upset to our customers.

From your comments, we have been able to assess what exactly happened in your case and review how we can improve our service level for the future. Upon investigation, we can see that your complete order was fulfilled on a next day service as requested.

However, we have taken on board your feedback regarding the ground pins being included in the combo product ensuring that the product description is clear as to what is included in this particular product.

We value our ability to deliver a high standard of customer service and we will only become aware of when we are not hitting the mark from customer feedback. Therefore, we do appreciate you taking the time to provide your comments. If there is anything we can help you with in the future please do not hesitate to contact us.

Avaliações de produtos

as above, like i said as above

Rory

First Fence

5 years ago

Dear Matt, Thank you for taking the time to contact us regarding your recent experience when ordering online with us. I am sorry to hear that our product did not meet your expectations, the last thing we would want is to cause any confusion or upset to our customers.

From your comments, we have been able to assess what exactly happened in your case and review how we can improve our service level for the future. Upon investigation, we can see that your complete order was fulfilled on a next day service as requested.

However, we have taken on board your feedback regarding the ground pins being included in the combo product ensuring that the product description is clear as to what is included in this particular product.

We value our ability to deliver a high standard of customer service and we will only become aware of when we are not hitting the mark from customer feedback. Therefore, we do appreciate you taking the time to provide your comments. If there is anything we can help you with in the future please do not hesitate to contact us.

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CH

CHRIS HITCHMAN

Upton, Oxfordshire

5 years ago

Data de compra: 01/03/2019

O que CHRIS HITCHMAN disse sobre First Fence:

competitive and delivered quickly

Rory

First Fence

5 years ago

Thank you for your positive, Five-Star review. I will pass your comments on to the members of staff that dealt with your order and am happy to hear that you had such a good experience. Please feel free to contact us should you have any further enquiries via email (sales@firstfence.co.uk) or our 24/7 sales line on 01283 512111

Avaliações de produtos

0

DA

DARREN

5 years ago

Data de compra: 04/02/2019

O que DARREN disse sobre First Fence:

Really quick and easy to use. Very impressed.

Rory

First Fence

5 years ago

Hi Darren, thank you for your glowing review. I'm glad to see that everything went smoothly for you. Should you have any future enquiries please feel free to either email us at sales@firstfence.co.uk or call us on our 24/7 sales line at 01283 512111

Avaliações de produtos

0

PA

PETER ALDRIDGE

AMERSHAM

5 years ago

Data de compra: 20/02/2019

O que PETER ALDRIDGE disse sobre First Fence:

very good service. must be careful when ordering as different panels are different widths, so therefor i am a couple of panels short. will have to wait for another time as delivery is not cheap.

Rory

First Fence

5 years ago

Thank you for your positive review, Peter. Please feel free to call our dedicated sales team on our 24/7 sales line at 01283 512111 should you have any future requirements - we are always happy to help where possible.

Avaliações de produtos

0

Cliente fiável

5 years ago

Data de compra: 19/02/2019

The panels arrived on time and are now part of an enclosed area under our verandah for our cats !! The quality was excellent and the grey colour option blended in very well with our colour scheme. O

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Rory

First Fence

5 years ago

Thank you for your glowing review. I am sorry to hear there was an issue with the brackets. Please feel free to contact our customer services team on 01283 512111 or via email at customer.services@firstfence.co.uk and they will endeavour to resolve this for you.

Avaliações de produtos

0

Cliente fiável

5 years ago

Data de compra: 08/02/2019

Good quick service

Rory

First Fence

5 years ago

Thank you for your positive review. We now have 5 deliveries depots across the UK and aim to hold as much stock as possible in each of them in order to keep providing quick turnarounds on deliveries.

Avaliações de produtos

0

JS

JOHN STAPLEFORD

5 years ago

Data de compra: 28/01/2019

O que JOHN STAPLEFORD disse sobre First Fence:

Security panels feet & clips

Rory

First Fence

5 years ago

Hi John, thank you for your positive review.

Please feel free to call us on 01283 512111 or email sales@firstfence.co.uk should you have any future enquiries.

Avaliações de produtos

Very good service & delivery but was a bit disappointed with the quality. I guess it's about adequate for the job but not very robust & easily damaged.

Rory

First Fence

5 years ago

Hi John, thank you for your positive review. Sorry to hear that you were disappointed with the quality. Please feel free to contact our customer service team over at customer.services@firstfence.co.uk with any images of the faults and we'll see what we can do

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Cliente fiável

5 years ago

Data de compra: 22/01/2019

Good customer service, polite staff

Rory

First Fence

5 years ago

Many thanks for your positive review, I will ensure that your kind comments are passed on to the staff members that dealt with your order. Please let us know if there is anything else you require.

Avaliações de produtos

0

PD

PHIL DYER

5 years ago

Data de compra: 04/02/2019

O que PHIL DYER disse sobre First Fence:

best fence you can buy for the money great service

Rory

First Fence

5 years ago

Hi Phil, thank you for your positive review. I will be sure to pass your glowing comments on to my colleague, Debra, who assisted with your order. Please feel free to contact her directly with any enquiries you may have on 01283 512111

Avaliações de produtos

0

DL

DAVID LEIGH

5 years ago

Data de compra: 01/02/2019

O que DAVID LEIGH disse sobre First Fence:

great customer service, speedy delivery, good stock

Rory

First Fence

5 years ago

Hi David, thank you for your positive review. I will pass your comments on to my colleague, Johanne, who dealt with your order. Should you have any further enquiries please feel free to contact Jo direct on 01283 512111.

Avaliações de produtos

0

First Fence Comentários

Temporary Fencingas above, like i said as aboveOutros comentários a este produto (285)Ver Web site do Produto

Temporary FencingThe panels, feet and connections were better than expectedOutros comentários a este produto (3)Ver Web site do Produto

Temporary FencingGreat service, would definatley use againOutros comentários a este produto (285)Ver Web site do Produto

Mesh Fencingvery good quality productOutros comentários a este produto (27)Ver Web site do Produto

Mesh FencingThe panels were good quality and have produced a safe enclosed area for our cats.Outros comentários a este produto (27)Ver Web site do Produto

Mesh Fencinggood quality products and good serviceOutros comentários a este produto (27)Ver Web site do Produto

Temporary FencingVery good service & delivery but was a bit disappointed with the quality. I guess it's about adequate for the job but not very robust & easily damaged...Outros comentários a este produto (285)Ver Web site do Produto

Palisade FencingThere was damage to one of the posts but a free paint can was thrown in to rectify it. Better this than to delay the delivery.Outros comentários a este produto (29)Ver Web site do Produto

Temporary Fencingtop company all delivered on timeOutros comentários a este produto (285)Ver Web site do Produto

Armco Safety Barriersgood quality product, good stock levelsOutros comentários a este produto (8)Ver Web site do Produto

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?