McAdams Pet Foods Comentários

Hello, Thank you for your review. We are sorry to hear that you have not yet received your order. We have investigated this on the DPD database and can see that delivery had been attempted on two occasions but unfortunately had been unsuccessful due to no one being at the residence at the time of delivery. In addition to this, as no safe place was specified/selected, DPD were unable to leave this at the property. We can see that DPD had requested further instructions to be able to deliver the consignment, but as these were not provided, it has, sadly now been returned to us. We deeply apologise for any inconvenience that this has caused you. Our friendly customer service team is always available to help our customers with any missing orders that may occur, they can be contacted at 01293 265 679 or at customerservices@mcadamspetfoods.com in the meantime, a friendly member of the team will be in touch to resolve this for you. Many thanks, Laura

Hello, Thank you for your review. We are saddened to hear that you received your order later than expected, with a bag damaged, and that DPD had failed to attempt a delivery to your property; this is not a standard that we expect, and are happy for customers to report this directly to us. Please feel free to contact our customer service team at customerservices@mcadamspetfoods.com where they will be more than happy to investigate this and organise for a replacement to be sent to you. Many thanks, Laura