Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Audenza Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/miafleur | Feefo

A apresentar todos os 2,124 comentários

Christine Vize

6 years ago

Data de compra: 13/10/2017

O que Christine Vize disse sobre Audenza:

Item was well packed. The offer of a refund with free return when I was disappointed with the item, demonstrates responsive customer service.

Avaliações de produtos

I was very disappointed with the large planter. It was surprisingly light in weight when for the price I expected something substantial. It is also very basic looking, both the metal and wooden parts.

...

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Hollie

Audenza

6 years ago

Hi Christine, I'm so sorry to hear that you're disappointed with your planter. This item has been handcrafted from iron and mango wood and it has been one of our best selling items this year. We haven't had any other feedback of this nature, so we're really surprised to hear you're unhappy.

I can see that you have not contacted us at all to discuss this item, or to arrange to return it to us.

So I'm going to drop you an email now to discuss this further, because I would like to get a better understanding of what the issue is, and to arrange for you to return this to us for a full refund.

Kind regards, Hollie

Christine Vize

6 years ago

Thank you for contacting me, and offering a free return of the goods, your customer service is very responsive.

Adrienne Bull

6 years ago

Data de compra: 09/10/2017

O que Adrienne Bull disse sobre Audenza:

Beautiful range of products. Fast delivery. Well packaged item

Hollie

Audenza

6 years ago

Thank you so much for your kind review :-)

Avaliações de produtos

Cliente fiável

6 years ago

Data de compra: 06/10/2017

On this occasion everything was done well. Ordering online, notification of progress, delivery. Delighted with the three vases, bought with gift giving in mind, however now the desire to keep two of

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Hollie

Audenza

6 years ago

Thanks so much for your review! We're thrilled to hear you're happy with the vases and thank you for your kind words too :-)

Cliente fiável

6 years ago

Data de compra: 04/10/2017

As they did not do anything wrong it must be alright.

Avaliações de produtos

good sized object , if you like bugs ( grasshopper ) this is an attractive object.good finish to it. Well packaged. Too slow delivery from purchase given the postage cost hence 4 stars

Hollie

Audenza

6 years ago

Thanks so much for your review. I'm really pleased to hear that you like the grasshopper, but naturally sorry to hear that you felt the delivery time wasn't speedy enough.

I have double checked your order and can see that it was delivered in 4 working days after purchase, which is within our 3-5 working day time frame. We are a small, family run business, however we always working to improve our delivery services as we grow as a company. So we value feedback like this. Thanks again for your review, Hollie.

Barbara Kennedy

6 years ago

Data de compra: 04/10/2017

O que Barbara Kennedy disse sobre Audenza:

💕 the beautiful pink silky sheep-skin. An extravagant purchase to enhance my ‘throne’ in the lounge while recovering from an operation. A glamorous accessory which I love. Trying hard to resist buyin

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Hollie

Audenza

6 years ago

We're absolutely thrilled to hear how happy you are with your sheepskin rug! Wishing you a speedy recovery.

Avaliações de produtos

Anne louise Naylor

6 years ago

Data de compra: 04/10/2017

O que Anne louise Naylor disse sobre Audenza:

Great products . Many thanks

Hollie

Audenza

6 years ago

Thanks for your review! :-)

Juliette Adams

6 years ago

Data de compra: 04/10/2017

O que Juliette Adams disse sobre Audenza:

Look great on the wall and the colours look just as on the website.

Hollie

Audenza

6 years ago

Thanks so much for your review, Juliette!

Denise Greaves

6 years ago

Data de compra: 04/10/2017

O que Denise Greaves disse sobre Audenza:

Fast, efficient service and delivery every time I order.

Hollie

Audenza

6 years ago

This is fantastic to hear, thank you!

Avaliações de produtos

Jutta

München, Germany

6 years ago

Data de compra: 03/10/2017

O que Jutta disse sobre Audenza:

Perfekter Service und Beratung vor dem Kauf, sehr persönlich gehaltene Korrespondenz und Information zur Lieferung ins Ausland.

Hollie

Audenza

6 years ago

This is really great to hear. Danke schöne, Jutta! :-)

Avaliações de produtos

Cliente fiável

6 years ago

Data de compra: 02/10/2017

Prompt efficient delivery.All goods well packed.The vases are good quality.I have searched for months for something different and now have found the ideal items

Hollie

Audenza

6 years ago

We're so pleased to hear this. We scour the globe to find lots of unusual pieces!

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Acerca de Audenza

Audenza is an award winning online homeware boutique; created to add edge, style and interest to the homes of interesting people. Selling a fabulously quirky selection of homewares which ooze character and scream fearless style. Think iconic, bold and statement furniture, accented with eclectic, unique and ever so slightly eccentric home accessories. Life’s too short to live in a beige box. It’s time to unleash the colour, release the kitsch and surround ourselves with pieces we love. It’s time to create homes that are as beautiful and unique as we are. We hear you. We are Audenza, ‘The ones who dare’.

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0116 2986393

The Potato Store, Knighton Junction Lane, Leicester, Leicestershire, LE2 6AR, United Kingdom

Serviço de apoio ao cliente

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Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?