Sorry you felt this way. Delivery was delayed one day. I explained i could not refund the delivery charge, and it would be unlikely i could offer anything else. As we do not have our own fleet of transport, we still have to the pay the courier to deliver the goods. Although we charge you a one off cost of £35.99, it is often much more than that to get the actual product to you.
I hope you love your flooring, and the days delay has not impacted that.