Thank you for taking the time to share your feedback with us. I am very sorry to hear you have not had a pleasant ordering experience with us.
I can confirm with you that out Head Office is located in Australia, however, I can see you are located in United States. We do have a warehouse located in Texas, which is where your order was created and dispatched from.
I have passed your information further onto our team locate din the US, and will be sure you are contacted in a short time.
Kind Regards,
Stuck on You Customer Service