I am very pleased to hear that you have found the service to be of a high standard and that the website was easy to navigate!
I am sorry you feel as though the instructions were not included, they most certainly should have been - we also have this information listed on our website.
I have forwarded this onto our customer service team in the US, they will be in contact with you shortly. Thank you for your review.
Warm regards,
Stuck on You Customer Service