Thank you for leaving your review with us!
We are pleased to hear you are happy with the previous service provided, we trust you will continue to receive customer service to a high standard.
We have not have an issue occur regarding a puzzle letter being broken or damaged, this is very unusual!
I would like to replace this for you, so you are able to get the most out of your products ordered.
I have contacted you directly so I can firstly view the fault, along with the size and colour of the letter so we can arrange a new one to be sent out to you.
Kind Regards
Stuck on You Customer Service