Hi
So sorry to hear you were disappointed with your Ardesia Favour Boxes.
Please find below the text which is on the DIY Ardesia Boxes section on our website:-
'Please note that all of our DIY favour boxes come in flat packed form and do not include any ribbons, decorations or fillings, all of which may be purchased separately.'
The text clearly states that the boxes are flat packed and do not come with any embellishments, so we are unclear as to why you thought they would.
As to the price, again the website is quite clear and the prices change when you select your chosen box shape, as you would expect the simpler boxes are cheaper that say a box with a lid in 2 parts and the website clearly shows the difference in price, so you were aware of the price you were paying as you checked out.
On receipt had you not been happy with the product you would have been able to return the goods for a full refund within 14 days and we are sorry you didn't contact us to discuss this as we would have done our very best to assist.
With kind regards,
UK Wedding Favours Customer Services
