I'm. Very happy with the classes,,,not too happy with communication,,,When I purchased the initial membership,,I wasn't sure if it was the basic or the premium,,I tried to find out , via email...i don
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Evaluări de produse
Please see comment above.
David Brice
CakeFlix
8 years ago
hi Leticia, please accept my apologies for the poor communication you received when taking out the membership. Speedy, informative responses are top of our customer support key performance indicators and would never knowingly leave a question unanswered, so we need to work out what's happened to your email and ensure that there is no blockage with the communication. Please get in touch through the site or to hello@designer-cakes.com just to ensure that we are receiving messages ok. You should never wait more than 12 hours for a reply. Delighted to hear that you're enjoying the classes so hopefully we can redeem ourselves with the communication side of things. Kind regards, David
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Valued CakeFlix Customer
Kent
8 years ago
Data achiziției: 08/05/2012
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Brilliant tutorials, always something new
Evaluări de produse
Just fab
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Valued CakeFlix Customer
Perth Scotland
8 years ago
Data achiziției: 20/02/2012
Ce a spus Valued CakeFlix Customer despre CakeFlix:
I have been a member since the start and it still amazes me of all the different cakes and techniques they show.
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
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Client de încredere
8 years ago
Data achiziției: 14/09/2013
Very good
Evaluări de produse
Very good
0
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Valued CakeFlix Customer
Pembrokeshire
8 years ago
Data achiziției: 23/10/2012
Ce a spus Valued CakeFlix Customer despre CakeFlix:
I regularly use the tutorials. Although never having made a cake from start to finish they are great for dipping into for learning new techniques or brushing up on others. I also always use the chocol
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Evaluări de produse
I love having the membership as it allows me to have all tutorials available to me. I do feel that the professional membership is a little too expensive unless you have a fully functioning business. F
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Vezi toate mediile (1)
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Valued CakeFlix Customer
Whitley Bay
8 years ago
Data achiziției: 04/07/2012
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Paul is great and his online courses are suitable for beginners and seasoned professionals alike. Easy to follow and produce great results.
Evaluări de produse
0
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Ushmita
Crawley, west sussex
8 years ago
Data achiziției: 21/06/2014
Ce a spus Ushmita despre CakeFlix:
I love Paul, and he has introduced us to so many talented tutors. I am so grateful to him and David. Thank you. My decorating skills have vastly improved just sitting in the comfort of my own home. Th
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Evaluări de produse
Superb
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Vezi toate mediile (1)
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Valued CakeFlix Customer
Bradford
8 years ago
Data achiziției: 15/03/2013
Ce a spus Valued CakeFlix Customer despre CakeFlix:
I had always wanted to be able to make a beautiful cake, and with Paul's help I have been able to make professional looking cakes that have wowed family and friends. Easy to follow tutorials and the t
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0
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Client de încredere
8 years ago
Data achiziției: 19/10/2012
I joined the website and found it good. However I decided not to renew my membership as I didn't have the time to practice and watch all the tutorials. Unbeknown to me the membership was deducted from
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David Brice
CakeFlix
8 years ago
Sorry to hear that you had problems cancelling your membership subscription. We have a dedicated customer support person and even over the weekends you should never wait longer than 12 hours for a reply. We take enquirers through all forms of media and would not knowingly ignore a contact request. However, your experience appears to have been different so we will investigate what's happened and ensure that we look to plug the gap. Thanks for your feedback and hope that you come back and allow us to redeem ourselves or at least test our CS with our free membership. Kind regards, David
Evaluări de produse
Tutorials are good but time consuming. Not impressed with the standing charge set up on PayPal where the customer must disable the payment otherwise it is deducted yearly. Non existent customer servic
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David Brice
CakeFlix
8 years ago
We have recently introduced a 'Highlights' lesson at the foot of the more recent tutorials where you can watch the whole tutorial in approx 10-15mins. The recurring charges which can be set up monthly or annually can be cancelled at anytime either by contacting us or through your card or merchant. We have email notifications in place, however there has been a technical problem since moving to the new site, but they have been switched on again. If a payment has been taken and account not used with 28 days we provide a refund. Please try out our customer service for response times as we have clearly not met your expectations and would be keen to find out what's happened in this particular occasion. Kind regards, David
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Valued CakeFlix Customer
Cabo san Lucas Baja California Sur mexico
8 years ago
Data achiziției: 26/05/2013
Ce a spus Valued CakeFlix Customer despre CakeFlix:
Me encanta , además cada semana hay tutoríales nuevos
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
