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Cluttons Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/cluttons | Feefo

Afișarea tuturor 362 recenziilor

Client de încredere

6 years ago

Data achiziției: 14/08/2018

Excellent

Holly

Cluttons

6 years ago

Thank you for your wonderful review! We are delighted to hear you were happy with the service provided by Cluttons and that you would recommenced our services in the future. - Holly Booth - Office Coordinator Residential Sales

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Sue

London SE1

6 years ago

Data achiziției: 14/08/2018

Ce a spus Sue despre Cluttons:

As the selling agent, then kept in regular contact to ensure the sale completed. They politely chased me if there seemed to be any delays on the side of my lawyer. They made themselves available for v

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Holly

Cluttons

6 years ago

Many thanks for your delightful review, we're extremely glad to hear you were happy with the service provided by the team in Tower Bridge. Your feedback has been forwarded on to the team and we look forward to hopefully working with you again in the future! Holly Booth - Office Coordinator Residential Sales

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Duncan

6 years ago

Data achiziției: 01/08/2018

Ce a spus Duncan despre Cluttons:

Hello. The experience I received from Cluttons was nothing short of a shambles. I can’t even say one positive thing- and I really am not a critical person. I will be making a formal complaint regardi

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Amy

Cluttons

6 years ago

Thank you for taking time to leave your feedback.

I have tried to call you this morning and sent an email as I would like the opportunity to discuss in further detail.

Please feel free to call me when you have a moment.

I look forward to hearing from you.

Kind regards,

Henry Wilson

020 7488 4858

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Client de încredere

6 years ago

Data achiziției: 01/08/2018

Literally the worst customer service I have ever experienced.

Amy

Cluttons

6 years ago

Thank you for your time on the phone yesterday and the feedback you have provided us with.

Following on from our conversation and my email, I would like to reiterate that I am sorry you do not feel that you have received the high level of service we pride ourselves on. We will take on board your comments and look at how we can improve our process in the future.

Kind regards

Henry Wilson

Lettings manager

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Kumar

6 years ago

Data achiziției: 07/08/2018

Ce a spus Kumar despre Cluttons:

Very good communication and service.

Holly

Cluttons

6 years ago

Thank you for your excellent review, this is sincerely appreciated by the team in Tower Bridge! We look forward to hopefully working with again you in the future. Holly Booth - Office Coordinator Residential Sales

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Client de încredere

6 years ago

Data achiziției: 07/08/2018

Joe was really helpful however we had to cancel the first viewing because the contractors lost the keys, when I had my moving in appointment we were only given one set of keys that was missing the mai

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Amy

Cluttons

6 years ago

Thank you for your time on the phone earlier. Im very sorry that you are still to receive a second set of keys for the apartment and for the inconvenience that this has caused since your move-in. Also, I agree that it is not reasonable for you to have to collect keys from our head office which is some distance from the flat. We are arranging for keys to be couriered to our Islington office for you to collect today or we will deliver them to the apartment as discussed. I apologise that your experience renting from Cluttons has been negative owing to this problem.

We will ensure that after this issue is resolved the remainder of your Tenancy is smooth and straightforward.

On a more positive note, I'm pleased to hear that you found Joe Ricketts very helpful.

Many thanks, Chris.

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Jean

6 years ago

Data achiziției: 01/08/2018

Ce a spus Jean despre Cluttons:

Liz was amazing! She handled all details with ease! What a pro! We loved working with her!

Holly

Cluttons

6 years ago

Many thanks for your wonderful review, we're extremely glad to hear you were happy with the service provided by Liz and the team in Tower Bridge. Your feedback has been forwarded on to the team and we look forward to hopefully working with you again in the future! Holly Booth - Office Coordinator Residential Sales.

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Client de încredere

6 years ago

Data achiziției: 24/07/2018

Amazing service.. Very understanding... Wesley was extremely professional and very good at his job .

Holly

Cluttons

6 years ago

Thank you for your wonderful review! We're delighted to hear you were happy with the service provided by Wesley and the team in Chelsea. I've shared your comments with the team and we hope to work with you again in the future. Holly Booth - Office Coordinator Residential Sales.

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Client de încredere

6 years ago

Data achiziției: 04/07/2018

Bad service, made up answers, messed up paperwork more than once.

Amy

Cluttons

6 years ago

Thank you for your time on the phone just now. I'm sorry that your experience with Cluttons was not up to standard on this occasion and that there were some lapses in our communication with you in the run up to the commencement of your Tenancy.

We aim to provide exceptional customer service and its clear that we have fallen short in this instance. On a more positive note, I'm pleased to hear you are settling in well to the apartment and maintenance issues are in the process of being rectified.

Many thanks,

Chris Morris

Partner

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Mark

6 years ago

Data achiziției: 04/07/2018

Ce a spus Mark despre Cluttons:

yes

Holly

Cluttons

6 years ago

Many thanks for your feedback, this is much appreciated by the team! I noticed that your review wasn't quite 5 stars, if there is anything you think we could do to improve our service please do not hesitate to get in touch. Holly Booth - Office Coordinator Residential Sales.

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