Hi Doron, Thank you for taking the time to provide your feedback regarding your recent experience applying for a loan. We sincerely appreciate your loyalty as a long-time customer of easyfinancial, and we apologize for the poor customer service you have encountered in this instance.
We understand your frustration and disappointment with the delay in cancelling the insurance. It is never our intention to cause any inconvenience to our customers, and we deeply regret the difficulties you have faced in resolving this matter. We are truly sorry for the lack of timely communication and the multiple instances where our representatives failed to follow up with you.
We are committed to resolving this matter promptly and wanted to thank you for speaking to a resolutions team member and allowing us to have this opportunity to address your feedback. We would like to clarify that the optional loan insurance can be cancelled at any time, and it is not necessary to cancel within 30 days, and the service has benefits that can cover self-employed persons. Please refer to the certificate of insurance, or give us a call, we're happy to continue to support you and answer any further questions you may have. 1-888-502-3279.
Once again, we apologize for the inconvenience and frustration you have experienced. We genuinely appreciate your feedback, as it helps us improve our services and ensure a better experience for all our customers.