Dear Mr Chid
Thank you for taking the time to provide us with your valuable feedback. We are committed to maintaining the highest standards of service and take all feedback seriously and with great diligence.
Regarding the communication you have received, upon reviewing your file, it is evident that you had two face-to-face meetings with two members of our senior management team. The initial consultation took place before your acquisition with Gold Capital, followed by a customer relations meeting shortly after.
We place a strong emphasis on conducting thorough due diligence with all our customers and have established a comprehensive onboarding process to ensure well-informed decisions are made prior to any purchases.
However, we acknowledge that in this instance, we may not have met your expectations in terms of communication, and we are committed to improving this aspect moving forward.
We kindly request you to contact our offices, and we will work diligently to find a resolution for any inconveniences you may have experienced.
Best regards,
Gold Capital
