Thank you very much for taking the time to write feedback, your input, and the feedback from all of our customers is vitally important to us.
I checked the lanyard listing to see if I can make improvements but it all looks good. The lanyards you returned were to be swapped for ones with a superior metal clip, these cost £4.30+ vat more per pack plus a £10.50 next day delivery charge. Sorry free delivery is only on online orders over £100 or faulty orders if we’ve sent the wrong stuff or it’s damaged, this is in line with many other online sellers.
I trust the other items you purchased are working well, please feel free to call me direct on 07929 736374 if you’d like to discuss or I can be of any assistance. Many thanks, Hazel