Thank you for taking the time to leave your feedback. I know you had originally raised concerns with the Regional Director and our Customer Experience Manager, we use Feefo as our main provider as we know that these are all genuine customers, unlike on other sites, where anyone can leave comments. At the same time she also shared with you our internal complaints process and offered to deal with your concerns formally. We are so sorry that you didn’t receive the increasingly high standards of service that we expect from our team and can assure you that your comments have been shared with the Senior Management team in Morris Dibben. Please be assured that we take your feedback very seriously to help ensure continued improvement. Kind regards, Scot