Thank you for your feedback. We understand your frustration about the accident affecting your no claims discount. As a broker we can only offer advice in regards to claims. Decision making regarding whether to settle or pursue the matter further resides with the insurer or their delegated representatives. However, our head of product did successfully work with your insurer to rate your renewal at the level of NCD you had built up prior to the incident, leading to a reduction in the required renewal premium, which you accepted.
We hope that demonstrates our commitment to supporting you in these difficult circumstances. Though we will review our services following your feedback and consider any areas that can be improved.
