SuperStickers Recenzii

Hi Mel, Thanks for your feedback: I'm so sorry this review request has arrived before your order! I've looked into this today as the review requests are generated automatically 14 days after orders are placed, which is usually plenty of time for orders to arrive and be in use. I can see you placed your personalised stamper and stickers order on 12th December, but I can't see a dispatch date on our system for these, so will need to talk to the production team tomorrow, when they are back in. Your order should have left us no later than the 19th December. If my investigations discover that it hasn't yet left, I can either offer you a full refund if you no longer need the order, or if you'd still like the order I can offer you a 50% refund for the inconvenience caused by the delay, and get your items out to you asap. Please let me know how you'd like to proceed. Many thanks, Nickie Fell

Hi Mel, As promised I'm coming back to you regarding your order. It was delayed leaving us pre-Christmas, so will be dispatched in the next couple of days. As indicated above, I will apply a 50% discount to the order by way of an apology for the delay. Kind regards, Nickie Fell

Hi Scott, Thanks so much for your feedback and I'm so sorry that your pencils didn't reach you in time for your end of term! I can see from our system that we received your order on 13th December and the pencils were dispatched within 24 hours. Unfortunately your order seems to have fallen foul of the delays incurred due to Royal Mail's strike activity and subsequent backlogs. I will authorise a return request for these pencils, to enable you to return these free of charge for a refund, should you wish to do so. The returns label will be sent out to you this week and you simply affix this to your package of pencils, and when we receive the pencils and they've been through quality control, a full refund for your order will be issued. If you'd rather hang onto the pencils, just ignore the label when it arrives. Many thanks for shopping with SuperStickers and once again, I'm so sorry that your Christmas goodies didn't get to you in time. Kind regards, Nickie

Happy New Year Liz, I'm so sorry to hear you didn't receive your order! I can see from our system that the order was received on 9th December and sent out on 14th December, so should have definitely been with you before now. Unfortunately we have had a significant amount of orders go missing following the Royal Mail strikes, which is so frustrating - not least for you as the victim of this issue. I will authorise a re-make of your order and get this out to you as soon as possible: The production team are back in tomorrow, so hopefully they'll be able to get this away to you this week. Many thanks for your patience as we re-make and re-send your stickers. Kind regards, Nickie

Good Morning, I'm so sorry to hear that your order has been delivered to the wrong address! I'm also sorry to hear this is a persistent problem and that your requests for address changes haven't been actioned! That must be extremely frustrating for you and it's not the customer service we are known for. Can I ask whether you phoned in to change it, or emailed, or whether you edited your address online? If I have that information I can follow up more effectively to find out what went wrong at our end. My Customer Services colleagues will be in touch to correct your address on our system and issue you a refund for your order, unless you would like it to be remade and resent to the correct address? Just let them know what suits you best. Once again, I'm so sorry for your experience. Kind regards, Nickie Fell

Good Evening, I'm so, so sorry for the delay to your delivery and the disappointment that this caused for your pupils! I can see that your order was received on 28th November. We have a 5 working day turnaround on personalised orders and so you are absolutely right that you should have been informed on Friday 2nd that your order was going to be late, rather than on 7th December. I will take this up with the Customer Services Team Leader, and in the meantime please accept my apologies for this. We will refund your next day delivery payment, as we can't ever deliver personalised items next day, due to the time it takes to create them, and we should never have accepted next day delivery on a personalised order. Your order was dispatched on 8th December, so I'll try and track that for you when the team are back in in the morning. Once again, I'm so sorry for the service you received, which is far below that that we are known for. Kind regards, Nickie Fell Marketing Director

Good Morning, I believe the Customer Services Team have tried to get in touch this morning: DHL have had a problem with finding the delivery address supplied, which is why your parcel hasn't got to you yet. The delivery address supplied is 11, St Andrews Road, Upper Bentley, Redditch, Worcestershire, B975UU - can you confirm this is correct, or let us know what it should be, so that we can liaise with DHL accordingly. Many thanks, Nickie

I am so sorry that your email wasn't acknowledged and we will certainly refund your order in full due to the standard of service you have received. Once again, please accept my sincere apologies. Kind regards, Nickie Fell

Thank you for your feedback Simon. I will pass your thanks to Sharon and will also flag the fact that you haven't received your refund yet. I'm so sorry for the experience you had with SuperStickers which is far below that which we aim for. Kind regards, Nickie Fell Marketing Director