SuperStickers Recenzii

Hi Sally, I'm so sorry both for the delay in getting back to you and the fact that your order hasn't arrived! I can see it left us on 1st September, so unfortunately, I think we have to assume that it has been lost in the post. We will get this order remade and resent as soon as possible. I'm so sorry for the inconvenience this has caused. Kind regards, Nickie

Good Morning, I'm Nickie Fell, the Sales and Marketing Director at SuperStickers. Thanks so much for getting in touch. I've been investigating your order feedback and I'm so sorry for the service you've received: This was far below our usual standards and I must apologise. We've done an internal investigation and it appears that we have had colleagues step in to cover the roles of other colleagues affected by Covid, but that they weren't adequately supervised when doing so, so mistakes have been made both in communications and picking / packing. It's not acceptable in any way that your experience has suffered because of this and I'm sorry. New packs of the stickers you'd ordered were sent to you on Thursday, first class so should be with you now and I hope that you will accept our apology and shop with SuperStickers again in the future. Kind regards, Nickie

Good Morning, Thanks you for getting in touch. We are so sorry you haven't received your order! The order was received on 27th August and desptached on 1st September, so you definately should have it by now. As you haven't received it we will have to assume it has been lost in the post and will get your order remade today, for dispatch asap. We'll send the replacements by tracked post so we can check they get to you. Once again, please accept our apologies for the inconvenience this lost order will have caused you and be assured we'll try and fix the problem as soon as we can. Kind regards, Nickie