Product is worth 5stars and is beautifully made. Customer service is worth 1star, they dont respond to all emails and dont ask permission before they use photos of personalised items on website and d
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Vicky
The Alphabet Gift Shop
4 years ago
Hi, I am so sorry that a photograph of your cushion was used on one of our other platforms, please be assured that this has now been removed. Regarding the communication, our records show that all of your emails we replied to, however, I can see that there was a misunderstanding regarding the cushion complaint for which I can only apologise.
Evaluări de produse
Didn't receive taupe cushion as material wasnt available replacement was lovely.
0
Partajați
CK
Chandrika Krishna
4 years ago
Data achiziției: 12/08/2020
Ce a spus Chandrika Krishna despre The Alphabet Gift Shop:
Incorrect order delivered and we had to return the product
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,
I'm so sorry that we didn't get your order right first time and it had to be returned. I understand that we sent the correct item out immediately and enclosed a pre-paid post bag for the return.
Evaluări de produse
Incorrect order delivered and returning product wasnt straightforward and very inconvenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I was not aware of any issues with this particular bag, however, I have addressed your comments about the service you received on your service review.
Incorrect delivery, retuning wasn't convenient
Vicky
The Alphabet Gift Shop
4 years ago
Hi Chandrika,I hope that you now received this bag correctly and are happy with the quality and look of the bag. I have addressed your comments about the service you received on your service review.
0
Partajați
AC
angela congdon
4 years ago
Data achiziției: 27/07/2020
Ce a spus angela congdon despre The Alphabet Gift Shop:
Very pleased
Evaluări de produse
0
Partajați
Client de încredere
4 years ago
Data achiziției: 19/07/2020
Excellent service- arrived quickly. Excellent quality and lovely personalisation.
Evaluări de produse
Perfect! Lovely gift for new baby
0
Partajați
MC
Michele Cheetham
4 years ago
Data achiziției: 21/07/2020
Ce a spus Michele Cheetham despre The Alphabet Gift Shop:
Good service lovely product would recommend to others
0
Partajați
GU
Guest
4 years ago
Data achiziției: 04/07/2020
Ce a spus Guest despre The Alphabet Gift Shop:
Ordered without a problem. I don't remember seeing a projected delivery date. I know things are currently delayed but I ended up emailing on 16/07 - I did have a reply, which was great on 17/07 to s
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Vicky
The Alphabet Gift Shop
4 years ago
Thank you for your feedback. I'm sorry to hear that the service you received was not up to our usual high standards and that you didn't receive the communications expected. We are looking in to why you didn't receive the dispatch email. I was, however, pleased to see that you were happy with your order once it arrived.
Evaluări de produse
Product exactly as per website and how I had imagined, thank you.
0
Partajați
Client de încredere
4 years ago
Data achiziției: 14/07/2020
Excellent received promptly
Evaluări de produse
Pleased with embroidered name.
0
Partajați
Client de încredere
4 years ago
Data achiziției: 03/07/2020
Nice item however no communication from Alphabet with regard to despatch.
Did not respond to email either 🙁
Vicky
The Alphabet Gift Shop
4 years ago
Hi,I am so sorry to hear that you didn't receive a reply to your email, please accept my apologies for this oversight. Regarding dispatch, you should have received an email notification when you're order left us with a tracking number. I was, however, glad to hear that you were happy with the product when it arrived.
Best wishes,
Victoria
Evaluări de produse
Purchased as a gift for a friend - I’m sure it will be well received!
0
Partajați
FL
First Last
4 years ago
Data achiziției: 24/03/2020
Ce a spus First Last despre The Alphabet Gift Shop:
A very good experience
Evaluări de produse
A very good experience!!!
0
Partajați
DM
Dave Martin
5 years ago
Data achiziției: 11/09/2019
Ce a spus Dave Martin despre The Alphabet Gift Shop:
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Our mission is to surprise and delight every customer every day, so when we buy for our shops and for our website we look for beautifully made, thoughtfully designed, inspiring products that we would love to have in our own homes.
Products that are made in the UK, and specifically in Derbyshire & Staffordshire are particularly appealing and we are constantly amazed at the skill and talent of our local designer makers. Our own Alph & Betty collection of bags, cushions, aprons and baby gifts are lovingly designed and made at our Burton-on-Trent studio and are all created to allow for the addition of embroidered or printed personalization.
