Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

TBRN Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/the-building-repair-network | Feefo

Afișarea tuturor 794 recenziilor

Susan (on behalf of Mrs Janet Warwick)

Chipping Norton

5 months ago

Data achiziției: 14/03/2024

Ce a spus Susan (on behalf of Mrs Janet Warwick) despre TBRN:

Fast, efficient & great quality work done by your polite and professional team.

Laura

TBRN

5 months ago

Thank you for your 5 star review and rating! We're thrilled to hear that you found our team polite, friendly and tidy. Providing fast, efficient and high quality work is our goal and we're glad to hear that we met your expectations!

Client de încredere

6 months ago

Data achiziției: 15/03/2024

Great communication, updates all along the journey. Very helpful with baby queries

Laura

TBRN

5 months ago

Thank you for your review and rating! We’re delighted to hear that that you were pleased with the level of communication and appreciated receiving updates throughout the claim!

David Ager

Newcastle upon Tyne

6 months ago

Data achiziției: 29/02/2024

Ce a spus David Ager despre TBRN:

The outer brick that was damaged was repaired expertly. The engineer mixed the compound to match the colour of the damaged brick perfectly. The two year warranty for the work completed was also apprec

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Laura

TBRN

5 months ago

Thank you for your great feedback, we’re pleased to hear that our engineer expertly repaired the damaged brick and matched the colour seamlessly!

Alan Hughes

Camberley

6 months ago

Data achiziției: 04/03/2024

Ce a spus Alan Hughes despre TBRN:

TBRN do not follow up on speed of repair. They just thing that by offloading the repair to a third party that their job is done. It transpired the trird party contractor selected then acually sub sc

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Laura

TBRN

6 months ago

Good Afternoon Mr Hughes, Thank you for taking the time to share your feedback with us. We value your input as it helps us to improve our services. However, after thoroughly reviewing the file, I'm having difficulty correlating the issue with our records. Upon review of the file I can see that we received the claim from our client on 22nd February, with the works being completed by 29th February. Throughout this process, we kept you informed on the progress, including updates on the allocation of our contractor, receipt of their report, confirmation of work authorisation, and a follow up upon completion to ensure your satisfaction. To better understand your concerns and address any discrepancies, we kindly request additional clarification from your end. If you are willing to discuss this further, please email us on customerservice@tbrn.co.uk or call us on 0151 909 2788. Kind regards, Laura

Stella Hopkins

Torquay

6 months ago

Data achiziției: 08/03/2024

Ce a spus Stella Hopkins despre TBRN:

The repair was done while we were away, but finalising the cleaning up was done when we were home and it was very thorough.

Laura

TBRN

6 months ago

Thank you for your 4-star rating and review! We're glad to hear that you found our service efficient and effective, and we're especially glad that the cleaning up was thoroughly completely upon your return!

Laura

6 months ago

Data achiziției: 04/03/2024

Ce a spus Laura despre TBRN:

Great service from TBRN but no contact from the contractor and when they did do the repair they actually ended up repairing the wrong garage and I had to make contact with TBRN again to advise them it

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Laura

TBRN

6 months ago

We're sorry for the oversight during the repair process but we're glad to see that this was quickly rectified. Your feedback is appreciated and helps us improve our services, thank you.

AS Canons Court

Melksham

6 months ago

Data achiziției: 06/03/2024

Ce a spus AS Canons Court despre TBRN:

Excellent job. Polite and helpful people.

Laura

TBRN

6 months ago

We appreciate you taking the time to leave your 5-star rating and review, thank you!!

Client de încredere

6 months ago

Data achiziției: 08/03/2024

The inspection of the wall once the accident had happened, was very quick and efficient TBRN kept me fully informed of what was happening I.e. they had received report from the people doing the repair

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Laura

TBRN

6 months ago

Thank you for your fantastic feedback! We're so pleased to hear that you had such a positive experience with our team and contractors! Your satisfaction is our priority, and we're glad we could efficiently handle the repair process for you!

Client de încredere

6 months ago

Data achiziției: 29/02/2024

The contractors were brilliant 👏 they did smashing job, at the end of the job they cleaned everything up.good service. Thanks.

Laura

TBRN

6 months ago

Thank you so much for your 5-star rating and review! We're thrilled to hear that you found our contractors to be not only brilliant but also diligent in cleaning up after themselves!

Jarrod Oliver

harrogate

6 months ago

Data achiziției: 26/02/2024

Ce a spus Jarrod Oliver despre TBRN:

excellent and very efficient - well done

Laura

TBRN

6 months ago

Thank you for taking the time to leave your 5-star rating and review, we appreciate it!

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Despre TBRN

At TBRN we provide a specialist property claims handling service, including a panel of fully managed and vetted building contractors for quality reinstatement and repairs. Our people have the expertise and professionalism to deliver excellent customer service and satisfaction, with a single point of contact allocated to navigate and support through each individual claim journey.

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01519092788

First Floor, 2 Barnston Lane, Moreton, Merseyside, CH46 7TP, United Kingdom

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