Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

TBRN Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/the-building-repair-network | Feefo

Afișarea tuturor 794 recenziilor

Peter Langmaid

3 months ago

Data achiziției: 24/05/2024

Ce a spus Peter Langmaid despre TBRN:

Quick and efficient, just what you want when dealing with an insurance claim

Laura

TBRN

3 months ago

Thank you for your feedback, we're pleased to hear that you found our service quick and efficient!

Edmund Jones

Nuneaton

3 months ago

Data achiziției: 09/05/2024

Ce a spus Edmund Jones despre TBRN:

Very good communication and the repair was excellent. An Ocado van had turned in my drive and taken the corner of my bungalow roof.

Laura

TBRN

3 months ago

We appreciate you taking the time to leave us a 5 star review! We’re thrilled to hear that you were satisfied with our communication and the quality of the repair!

Sian Cartwright

Leeds

3 months ago

Data achiziției: 23/02/2024

Ce a spus Sian Cartwright despre TBRN:

Communication was nothing special and I often had to chase TBRN for an update. No one I formed us that a site visit was to take place leaving g me questioning whether it actually happened. Overall the

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Laura

TBRN

3 months ago

Thank you for sharing your experience with us. We apologise for the communication issues you experienced during the process. For external works and perhaps more specifically, claims relating to damaged grass, it is common for contractors to visit to assess the damage when they are in your local area as appointments aren’t often necessary, however we are sorry you were not informed about this visit. Additionally, please note that reseeding grass cannot be completed whilst there is any risk of frost, which can inevitably delay claims. We will ensure your feedback is communicated to our contractor. Your feedback is important to us and will help us improve our services. We are committed to providing timely updates and better coordination in the future. If you have any unresolved concerns or need further assistance, please contact me at customerservice@tbrn.co.uk Kind regards, Laura

Client de încredere

3 months ago

Data achiziției: 08/05/2024

Laura

TBRN

3 months ago

Thank you for taking the time to leave us a 5 star rating!

Client de încredere

3 months ago

Data achiziției: 22/05/2024

Had to chase multiple times People spoke to had no idea about claim People didn’t know where to get updates to provide us with Generally very poor service and complete lack of customer service

Laura

TBRN

3 months ago

Good Afternoon, Thank you for taking the time to provide your feedback. It’s disappointing to hear that we didn’t meet our usual standards in your experience. We will address these issues with our contractor to ensure better service in the future. We understand from our previous communication that the repair works have been completed to your satisfaction. We appreciate your feedback as it helps us improve our services. Kind regards, Laura

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 24/05/2024

The repair was initiated very quickly. The workman was very prompt and polite. Within a few hours the work was complete and wouldn’t have known there had been a problem with the wall. Clean and tidy w

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Laura

TBRN

3 months ago

Thank you for your feedback, we're delighted to hear that you had a positive experience with us. It's great to know that our team were prompt, polite, efficient and left the area clean and tidy!

Client de încredere

3 months ago

Data achiziției: 20/05/2024

Speed service and quality work

Laura

TBRN

3 months ago

Thank you for your 5 star review! We're thrilled to hear that you were satisfied with both the speed and quality of our service!

Finian

Frimley

3 months ago

Data achiziției: 01/05/2024

Ce a spus Finian despre TBRN:

The contractor that carried out the job was very professional and provided an excellent service.

Bernard McGovern

Coventry

3 months ago

Data achiziției: 10/05/2024

Ce a spus Bernard McGovern despre TBRN:

Kept me informed about the progression of the work to be carried out and the contractor. All done to schedule

Laura

TBRN

3 months ago

We’re pleased that you were kept informed throughout the process and that works were completed to schedule! Thank you for your great feedback!

Client de încredere

3 months ago

Data achiziției: 29/04/2024

Laura

TBRN

3 months ago

Thank you for your 5 star rating, we appreciate you taking the time to submit this!

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Despre TBRN

At TBRN we provide a specialist property claims handling service, including a panel of fully managed and vetted building contractors for quality reinstatement and repairs. Our people have the expertise and professionalism to deliver excellent customer service and satisfaction, with a single point of contact allocated to navigate and support through each individual claim journey.

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01519092788

First Floor, 2 Barnston Lane, Moreton, Merseyside, CH46 7TP, United Kingdom

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TBRN Recenzii

Repair WorkZero customer updates Had to chase multiple times People spoke to had no idea about claim People didn’t know where to get updates to provide us with...Mai multe recenzii pentru acest produs (1)Vizualizați site-ul web al produsului

Cum sunt colectate evaluările Feefo?

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