Everything fine. Except. The delivery postcode was NOT given correctly to the delivery department. Good job the driver phoned ahead to confirm the time slot.
Matt Chambers
The Sleep Station
1 year ago
I'm sorry to hear that! The order is sent out automatically to the delivery company via our order system so the details sent are exactly what the customer inputs - i can only assume an error was made down the chain somewhere!
I cannot put your info here to check but if you like i can email over the details and my apologies for the trouble!
My experience with sleep station was fine. Reason for 3 star is delivery took place at 6:30am which is unreasonable time snd the mattress itself is not soft tension described; which is a problem with
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Matt Chambers
The Sleep Station
1 year ago
I'm sorry about the early delivery - the delivery company will always book in the time prior to arrival and they do start delivering early; while this early time can work very well for some people it may well be inconvenient for others, but if a time slot is unsuitable it can be refused.
As for the mattress - this is designated as a 'soft tension' but please be aware that:
1) The mattress will take a little time to acclimatize to the room it is in as well as for the filaments to settle (regular turning and rotating is needed to help this) the mattress will soften in a fairly short order.
2) If you have been sleeping on the same mattress for a number of years it will take time for you to adjust to the new mattress and after an amount of time mattresses generally soften so even a new 'soft' mattress will feel 'harder' than an older mattress.
Thank you for your order and review - if you have any further questions please do not hesitate to get in touch!
Client de încredere
1 year ago
I take on board the feedback that the mattress will soften over time. The mattress was delivered within the time frame and is excellent quality. Lovely customer service representative too
Client de încredere
1 year ago
I have upgraded my experience to 4.5 stars and would recommend to others despite the unfortunate delivery time which is not their fault
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