Absolutely disappointed and disgusted with the customer service received from this company.
happy to take my money with order and again on servey then 10 days before agreed fitting day got told they c
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Richard
Appeal Home Shading
1 year ago
Dear Ms Stuart, we are concerned to read your comments. This feedback has been passed to our Customer Care team for investigation.
Best regards,
The Appeal Home Shading Team
MS
Ms Stuart
1 year ago
I would appreciate feedback from customer care team as I don't think my experience of your company was satisfactory and no apologies offered.
Richard
Appeal Home Shading
1 year ago
We are sorry that we needed to postpone your installation.
We were having a quality issue with your original fabric choice and took the decision to suspend it from our range and offered an alternative fabric. Regrettably, when placing the order for the replacement fabric we were advised by our supplier that there was going to be a delay in fulfilling our order which unfortunately resulted in your installation having to be postponed by 2 weeks.
We are sorry for the disappointment caused by your installation being postponed and trust you will be able to continue enjoying your blinds.
Kind regards
Appeal Customer Care Team
customercare@appealgroup.com
Отзывы о товаре
Blinds do what they say but customer service was awful, not the fabric i ordered and not fitted on agreed date
Richard
Appeal Home Shading
1 year ago
We are concerned to read your comments. This feedback has been passed to our Customer Care team for investigation.
Best regards,
The Appeal Home Shading Team
Richard
Appeal Home Shading
1 year ago
We are sorry that we needed to postpone your installation.
We were having a quality issue with your original fabric choice and took the decision to suspend it from our range and offered an alternative fabric. Regrettably, when placing the order for the replacement fabric we were advised by our supplier that there was going to be a delay in fulfilling our order which unfortunately resulted in your installation having to be postponed by 2 weeks.
We are sorry for the disappointment caused by your installation being postponed and trust you will be able to continue enjoying your blinds.
Kind regards
Appeal Customer Care Team
customercare@appealgroup.com
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MM
Mr Morgan
1 year ago
Дата покупки: 25/04/2023
Что Mr Morgan сказал(-а) о Appeal Home Shading:
no pressure to purchase ,friendly employees, well fitted
Richard
Appeal Home Shading
1 year ago
Thank you for your feedback. We're so glad to hear you're happy with the level of service you received and we'll be sure to pass your kind comments on to the rest of the team.
Best wishes,
The Appeal Home Shading Team
Отзывы о товаре
the wife is very happy !1
Richard
Appeal Home Shading
1 year ago
We're so glad to hear it! We trust your new Appeal blinds will bring you much happiness in the years to come. Best wishes,
The Appeal Home Shading Team
0
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MR
Mrs David Riddington
Kings Lynn
1 year ago
Дата покупки: 30/04/2023
Что Mrs David Riddington сказал(-а) о Appeal Home Shading:
Yes service was efficient, high standard awning, top of market and good colour. Difficult contacting head office to find out when being installed not instant.
Richard
Appeal Home Shading
1 year ago
Dear Mrs Riddington, thank you for taking the time to leave this feedback. We're sorry that it took a little longer than we both would have liked to get your installation date booked in but we're so glad to hear that you are happy with your new Haus Awning and the installation carried out by Leon and Glenn! We will be sure to pass on your kind comments. Kind regards, Appeal Home Shading
0
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Надежный клиент
1 year ago
Дата покупки: 06/06/2023
Survey and installation went well, but certain sales information was either incomplete or wrong.
Richard
Appeal Home Shading
1 year ago
Thank you for your feedback. We accept that there could have been more information provided about our flexible finance options when you placed your order and we apologise for any confusion caused. We're pleased to advise we have since put measures in place to improve this. We are delighted to hear that you were happy with your survey & installation and we're sure your Haus awning will bring you much joy in the years to come!
Kind regards,
Appeal Home Shading
0
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Надежный клиент
1 year ago
Дата покупки: 28/03/2023
Delivery was stretched out, from placing order one date, this was reviewed to end of June , this then stretched to 24 th July
Richard
Appeal Home Shading
1 year ago
Thank you for your 4 star review.
We are sorry that it look longer to complete your order than we would have liked. Unfortunately we were unable to offer an earlier installation date due to the installer's availability at that time.
Thank you again for your feedback and we do hope you will be able to enjoy your awning for many years to come.
Kind regards
Appeal Customer Care Team
customercare@appealgroup.com
0
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Надежный клиент
1 year ago
Дата покупки: 30/05/2023
Attentive service throughout, and good attention to detail.
Richard
Appeal Home Shading
1 year ago
Thank you for your feedback. We're delighted to hear that you're pleased with your new Appeal Blinds! We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team.
Best wishes,
The Appeal Home Shading Team
Отзывы о товаре
Excellent quality but seem quite expensive.
Richard
Appeal Home Shading
1 year ago
Thank you for your feedback. We're glad to hear you're happy with the quality of your bespoke blinds and we're sure they'll bring you much joy in the years to come!
Best wishes,
The Appeal Home Shading Team
0
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MS
Mrs Smith
Bath
1 year ago
Дата покупки: 17/05/2023
Что Mrs Smith сказал(-а) о Appeal Home Shading:
We had our awning fitted yesterday (26/7/2023)
The Company were very professional from start to finish most impressed with the security and the quality of the product
The overall experience was firs
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Richard
Appeal Home Shading
1 year ago
Thank you for your kind feedback. We're so glad to hear about your Appeal experience and we really appreciate you taking the time to send this! We are delighted to hear that you're pleased with your new Haus Awning and the level of service you experienced from our installation team Charles & Callum. We will be sure to pass your kind comments on to them and the rest of the team involved with your order.
Best wishes,
The Appeal Home Shading Team
0
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MW
Mr Wislocki
1 year ago
Дата покупки: 18/04/2023
Что Mr Wislocki сказал(-а) о Appeal Home Shading:
From my initial enquiry I received great service by a team who really know their products. My bifold door blinds were quickly installed, as was the awning. All came up to expectations and are now in d
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Richard
Appeal Home Shading
1 year ago
Thank you for your kind feedback. We're very happy to hear that you experienced excellent service throughout and that you're happy with your Appeal blinds and Haus awning! We will make sure your comments are passed on to our colleagues.
Best wishes,
The Appeal Home Shading Team
Отзывы о товаре
A well made, robust and attractive product. I was slightly surprised that the electric awning arrived with only one remote and there is no manual over-ride in the event of one of our regular power cut
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Richard
Appeal Home Shading
1 year ago
Thank you for taking the time to leave this feedback. We will be sure to pass your constructive comments on to the relevant teams but we're very glad to hear you're pleased with your Haus Awning!
Best wishes,
The Appeal Home Shading Team
0
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MP
Mr Pugh
1 year ago
Дата покупки: 09/05/2023
Что Mr Pugh сказал(-а) о Appeal Home Shading:
Great all round service, sales, planning, installation and commissioning. Kept well informed at each stage.
Richard
Appeal Home Shading
1 year ago
Dear Mr Pugh, Thank you for taking the time to send us your feedback. We're so glad to hear you're happy with the level of service you received and we will be sure to pass your kind comments on to our colleagues involved with your order.
Best wishes,
The Appeal Home Shading Team
Отзывы о товаре
Great quality and value for money.
Richard
Appeal Home Shading
1 year ago
We're delighted to read that you're happy with your new Haus Awning! Thank you for taking the time to send us your feedback and we will be sure to pass your kind comments on to our colleagues involved with your order.
Best wishes,
The Appeal Home Shading Team
0
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Надежный клиент
1 year ago
Дата покупки: 16/05/2023
Great communication always friendly and helpful. Quality product. Highly recommended
Richard
Appeal Home Shading
1 year ago
Thank you for taking the time to send us your feedback. We're delighted to read that you're happy with your Haus awning and that you would recommend Appeal Home Shading. We will be sure to pass your kind comments on to our colleagues involved with your order.
Best wishes,
The Appeal Home Shading Team
Отзывы о товаре
Quality product from a reputable company. Will keep the living room cool without spoiling the view of the garden
Richard
Appeal Home Shading
1 year ago
Thank you for taking the time to send us your feedback. We're glad to hear you're satisfied with your Haus Awning and we will be sure to pass your kind comments on to our colleagues involved with your order.
Best wishes,
The Appeal Home Shading Team
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