Отзывы о Appeal Home Shading

Dear Mr Flood, We were disappointed to read your comments and would like to reiterate the explanation that has been emailed to you. Firstly, with regard to the price of your heater, as explained by your customer service agent in a phone conversation on 21st November - the higher figure you are referring to for the heater on your paperwork was actually the "list price" - i.e the full price before the design consultant applied her discount. We apologise for any confusion this may have caused but your finance agreement includes the correct lower amount for the heater and as such, there are no figures to adjust on your finance paperwork. The apparent warmth from the heater is dependent on how far one is from the heater and also dependent on other weather conditions and in particular any wind. The heater is a 1.5KW infra red heater and this heat output is common for heaters as found in many public outside areas such as pubs and restaurants. Such a heater is normally considered adequate for an awning of your size. Of course an additional heater will double the output though as said, the normal industry standard recommendation for an awning of your size would be that a single such heater is adequate. We are of course happy to attend site to make sure that the heater is operating correctly though if the heater element is switching on it seems unlikely that there is a fault with the output. Please let us know if you would like us to arrange for an engineer to visit and check the operation of the heater. We do of course appreciate that you would like more heat output and this can be achieved with an additional heater but we understand you have previously rejected this option. As we would like you to be satisfied with your finished Haus Awning installation, we are happy to supply an additional heater at the same discounted cost as the existing, and as a gesture of goodwill we will not charge labour for fitting so you are not financially disadvantaged in comparison to if you had ordered two heaters at point of sale. The second heater would be colour matched to the awning housing, fitted with a radio receiver and paired to your existing remote control. Please let us know if you wish to proceed with the second heater. To address your later comments, as explained, the small hole in the middle bottom of the cassette housing is a weep hole and is there to allow any water that is wrung out of the fabric to escape if the awning is retracted whilst wet. It also allows any water that makes its way into the housing to escape. The drain hole must be in the middle as this is the lowest point of the cassette housing. The awning is fixed to the wall with brackets at either end. The awning will deflect a little over the span due to gravity meaning the middle is the lowest point and of course water will always run to the lowest point. We cannot move the weep hole and we do not recommend that it be blocked. With regret, we cannot consider this a fault and it is not something for which there is a remedy. We trust that this answers your queries and that your Awning will bring you much joy in the years to come. Kind regards, Appeal Home Shading

Dear Mr Flood, we understand that you are in communication with your customer service agent on this matter and she will respond by email this afternoon. Kind regards, Appeal Home Shading

Thank you for your feedback. We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team. Thank you for your feedback regarding our communications and reminder texts/emails. Our records show that you were sent a confirmation email of your installation date and time on 13/10/22, but this may have dropped into your spam/junk email folders if it was not received. We will certainly consider your comments about reminders shortly before the installation and feed these back to our customer services team. We're really glad to hear however that you were happy with the level of service you received and the finished installation of your blinds - we trust they'll bring you joy for many years to come! Best wishes, The Appeal Home Shading Team

Thank you for taking the time to leave this valued feedback. We were concerned to read your comments regarding the level of customer service you experienced and are currently investigating these claims. We're really glad however to hear that you're happy with your awning and the installers who carried out the work. Kind regards, Appeal Home Shading

I am pleased that you are happy with the work carried out by the survey and installation team. I am sorry that your experience in contacting us has not been as good as we would have hoped. The direct telephone number provided for the Customer Service Agent managing your order will switch to answer phone if they are unable to answer the phone due to being on another call or away from their desk. I trust you will be able to enjoy the benefits of the awning in the coming years. Kind Regards Tina Rawlings Customer Service Manager Appeal Home Shading

Thank you for taking the time to leave this feedback. We're really glad to hear that your awning was well installed and that you're pleased with your product but we were disappointed and surprised to read you were not happy with the level of customer service you received. We do pride ourselves on customer satisfaction and would like to investigate this further. From the history on your order, we can see that your customer service agent was in touch with you shortly after your survey as you had some questions about the height of your awning, and that she then arranged for your surveyor to call you later that same day to discuss these questions in more depth. We can also see you called us yesterday and spoke to our receptionist, requesting for your guarantee document to be sent through and this was sent by your customer service agent this morning. Please could you kindly send further details of the delays you experienced to marketing@appealgroup.com so that we can look into these claims further? We look forward to hearing from you, Kind regards, Appeal Home Shading

Thank you for your feedback. We really appreciate you taking the time to send this and we'll pass your kind comments on to the rest of the team. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We're so glad to hear you are happy with your blinds and shutters. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Thank you for taking the time to send us your feedback. We're so glad to hear you're happy with your new Pinoleum blinds and we will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team

Dear Mr Gibbs, Thank you for your review. We're so glad to hear you're happy with your awning and have given a 5* product review but are disappointed to see you have given a 1* review for service. We appreciate you have some questions about the drainage channel within the front rail of your Haus awning, and that your customer service agent Jessica has advised you over the phone of the purpose and functionality of the drainage channel. We understand from this conversation that you would still like to have this explained on site by one of our engineers and so Jessica advised you during your last call that we would be in touch asap with a visit date. Jessica has confirmed that there is an engineer in your area next week and he would be more than happy to pop by and explain the function of the drainage channel to you again in more depth to put your mind at ease. We will be in touch by phone in the early part of next week to confirm the exact date and time. We hope that once this visit has taken place you will consider adjusting your service rating. Kind regards, Appeal Home Shading

Thank you for your feedback. We really appreciate you taking the time to send this and we're glad to hear you're happy with your new blinds! We're sorry to hear the order took longer than expected and that there is still an outstanding issue. This will be escalated with our customer services team and we will be back in touch asap. Best wishes, The Appeal Home Shading Team

Update 14/11/22: I am sorry we have taken longer than expected to carry out the installation of your shutters. I trust you have received the recent email from our Customer Service team concerning the delay and we will be in touch again very soon regarding the completion of your installation. Kind Regards Tina Rawlings Customer Service Manager

Thank you for taking the time to send us your feedback. We will be sure to pass your kind comments on to our colleagues involved with your order. Best wishes, The Appeal Home Shading Team