Hi,
Thank you for taking the time to contact us.
We are very sorry to hear of the issues you have experienced with the store.
We will ensure your feedback is passed on, so experiences like this won't happen again, this will be dealt with internally and with urgency.
If you experience any further issues, you can contact us on 0800 282 288 and we will be more than happy to assist.
Again, we sincerely apologise for the inconvenience this has caused, however we greatly appreciate your feedback.
Regards,
The Godfreys Team