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Отзывы о Imaginative Traveller | Отзывы о службе поддержки клиентов для https://www.feefo.com/reviews/imaginative-traveller | Feefo

Просмотр всех 321 отзывов

Avril

Edinburgh

8 years ago

Дата покупки: 29/07/2016

Что Avril сказал(-а) о Imaginative Traveller:

Nicky was very knowledgable and helpful. He also helped me book my train to Shimla at the end of my holiday.

Mike Marlowe

Imaginative Traveller

8 years ago

Many thanks for your review Avril and great to hear that Nicky was able to help you book the train to Shimla. All the best

Mike

Отзывы о товаре

Most hotels were clean and basic. The hotels at Udaipur had Jaiselmer had no air conditioning which was unacceptable. I was very uncomfortable with the heat at the Jaiselmer hotel. I did not like t

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Mike Marlowe

Imaginative Traveller

8 years ago

Hi Avril, many thanks for your feedback on this. I'm going to pass on your comments regarding the hotels. We always expect accommodation to be clean and comfortable even if it's basic so we really appreciate your comments.

Great to hear that the home cooked meal was excellent!

All the best

Mike

Helen

8 years ago

Дата покупки: 15/07/2016

Что Helen сказал(-а) о Imaginative Traveller:

They were helpful in checking and booking the flights I needed and in linking my booking with that of a friend from Australia who was going on the same trip. I thought they were efficient and would us

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Mike Marlowe

Imaginative Traveller

8 years ago

Thank you for your review Helen and good to know that the team were able to link your booking with your friend. All the best

Mike

Отзывы о товаре

An excellent trip with a lot packed into a short period and a wide variety of experiences. Well organised and efficient travel arrangements and comfortable accommodation. A very interesting group of t

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Mike Marlowe

Imaginative Traveller

8 years ago

Thank you Helen. Great to hear that you enjoyed the trip and even better that you had an interesting group of travellers to go with. Cheers Mike

Надежный клиент

8 years ago

Дата покупки: 30/07/2016

Very disappointing tour. Felt like I was brought to places as fillers- there was nothing of interest at these locations. Eg the nature reserve was planted and was not natural, balian beach we were now

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Mike Marlowe

Imaginative Traveller

8 years ago

Hi Siobhain,

Thanks for taking the time to leave your feedback. This is a popular trip and scores 4.75 out of 5 from 130+ reviews so we are really keen to understand the details of your experiences of the trip so that we can talk to the operator. I have sent you an email and look forward to your response. All the best. Mike

Отзывы о товаре

Nicola

U.K.

8 years ago

Дата покупки: 11/08/2016

Что Nicola сказал(-а) о Imaginative Traveller:

Gaspar our travel guide was outstanding. Always looking out for us, very helpful, knowledgeable. Can't sing his praises enough. Tina Emanuel and Gloria on classic inca trail again outstanding going ab

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Mike Marlowe

Imaginative Traveller

8 years ago

Thank you for your review Nicola and great to hear that you found Gaspar and the crew on the Inka trek gave you such good service. We are going to let their managers know they are doing a good job. All the best, Mike.

Отзывы о товаре

Nicholas (Nic)

Caerphilly, Wales

8 years ago

Дата покупки: 02/06/2016

Что Nicholas (Nic) сказал(-а) о Imaginative Traveller:

Booking the trip was very straight forward and any queries I had were answred promptly and accurately. I thought this was an excellent experience and I thoroughly enjoyed it. The party was excellently

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Helen Youngman

Imaginative Traveller

8 years ago

Hi Nicholas, Thanks so much for your review of your Best of Cuba trip - this is one of our most popular trips and I'm so glad you had a good time!I'll pass on your brilliant feedback of Yanet to the Operations Dept. Best wishes, Helen

Nicholas (Nic)

8 years ago

Hi Helen I'm glad you appreciate my response. Perhaps you can assist. I was expecting to hear from Intrepid Travel in Cuba after the trip. Yanet told us that we would have a chance to provide feedback to them and we'd all receive each others e-mail addresses to cobntact each other? Can you advise or put me in touch with Intrepid> Thanks Nic

Helen Youngman

Imaginative Traveller

8 years ago

Hi Nic, I'll email you regarding this now.

Many thanks,

Helen

Отзывы о товаре

Надежный клиент

8 years ago

Дата покупки: 18/06/2016

I had a last minute booking. Efficient, no complaints.

Mike Marlowe

Imaginative Traveller

8 years ago

Hi Melody,

Many thanks for your review and great to hear that you found the service efficient with your last minute booking.

All the best

Mike

Отзывы о товаре

Very fast paced! Would be better to do Santa Clara and Cienfuegos in one day and not stay overnight in Cienfuegos because accommodation too far from city and not much to do. The group agreed would hav

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Mike Marlowe

Imaginative Traveller

8 years ago

Hi Melody,

Thank you for your feedback and all of your useful points. We'll feed all this back to the operator to see if they can make any tweaks to the itinerary and the accomm in Trinidad.

All the best

Mike

Robert

ipswich suffolk england

8 years ago

Дата покупки: 02/07/2016

Что Robert сказал(-а) о Imaginative Traveller:

Absolutely wonderful Dinko our guide was excellent

Helen Youngman

Imaginative Traveller

8 years ago

Hi Robert,

Just wanted to thank you for your review and I'm really pleased you enjoyed the trip. I'll pass your feedback about Dinko on to the operations department.

With very best wishes,

Helen

Annie

8 years ago

Дата покупки: 27/06/2016

Что Annie сказал(-а) о Imaginative Traveller:

Unaware on booking that this was not an Imaginative Traveller tour but was farmed out to Intrepid through Dragoman. As a result there seemed to be little knowledge of the tour at Imaginative Traveller

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Отзывы о товаре

Joanne

new zealand

8 years ago

Дата покупки: 19/05/2016

Что Joanne сказал(-а) о Imaginative Traveller:

I have used imaginative previously and found the trip to be excellent. This time around I was disappointed. We had difficulty with communication where there were lapses in time and we did not get ou

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Helen Youngman

Imaginative Traveller

8 years ago

We are very sorry that you were not aware that this trip is operated on the ground by our partners, Intrepid. We do try to make this clear in our trip notes which are available on our website at the time of booking, however we have noted your concerns and we will be looking at ways of making this clearer on our website.

We are also very sorry to hear that you had difficulties communicating with our office and that you did not receive your final documentation until after you had left the trip. We usually aim to send these out at least one month before departure.

Our Imaginative Traveller customer service generally receives excellent feedback and we are very sorry that this was not the case for you and therefore our Product and Service Manager Helen will be in touch very soon.

Отзывы о товаре

Diarmaid

London

8 years ago

Дата покупки: 23/05/2016

Что Diarmaid сказал(-а) о Imaginative Traveller:

I went on the Experience Nepal trip in May 2016. It was excellent and exceeded my expectations. The structure of the trip was great: with 2 days in and around Kathmandu and then gradually moving furth

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Информация о Imaginative Traveller

Imaginative Traveller provide small group tours and tailor made adventures all over the world. Imaginative Traveller is known for its innovative trips, that truly inspire the imagination. Everyone's wanderlust gene is different though, which is why we offer nearly 400 different tours travelling on an agreed itinerary as a small group. We have been inspiring trips for nearly 30 years, so let's see where your imagination could take you. We can also tailor make your holiday specifically for you . With the help of our experienced tailormade specialists, you can create your very own personalised adventure of a lifetime - choosing where you want to go, what you want to do when you get there, when you want to travel, and how long you want to stay!

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Отзывы о Imaginative Traveller

North India UnpluggedMost hotels were clean and basic. The hotels at Udaipur had Jaiselmer had no air conditioning which was unacceptable. I was very uncomfortable with ...Другие отзывы об этом продукте (1)Посмотреть продукт на сайте

Morocco ExplorerAn excellent trip with a lot packed into a short period and a wide variety of experiences. Well organised and efficient travel arrangements and comfor...Другие отзывы об этом продукте (2)Посмотреть продукт на сайте

Jakarta to UbudДругие отзывы об этом продукте (1)Посмотреть продукт на сайте

Sacred Land of the IncasAs above with Gaspar, Tina, Emanuel, Gloria chefs , porters and home stay family. Just wonderfulДругие отзывы об этом продукте (2)Посмотреть продукт на сайте

Best of CubaAs I've stated above slwas an excellent trip so that I feel I fully experienced Cuba and that was in no small amount due the efforts of Yanet our tou...Другие отзывы об этом продукте (2)Посмотреть продукт на сайте

Beautiful CubaVery fast paced! Would be better to do Santa Clara and Cienfuegos in one day and not stay overnight in Cienfuegos because accommodation too far from c...Другие отзывы об этом продукте (4)Посмотреть продукт на сайте

Best of TurkeyFabulous tour - can't recommend it highly enough. With the current situation in Turkey I would be wary of booking if I was thinking of going now and w...Другие отзывы об этом продукте (1)Посмотреть продукт на сайте

Sacred Land of the IncasThis was run by Intrepid not Imaginative.Другие отзывы об этом продукте (2)Посмотреть продукт на сайте

Experience Nepalsee above under 'review their services'Другие отзывы об этом продукте (1)Посмотреть продукт на сайте

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