Placed an order inclduing additional insurance and parcel collected. Then recieved an email that the insurance did not cover breakages. When the parcel was delivered it was broken... Do not think was
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Надежный клиент
8 years ago
Absolutley shocking, even sold me additional insurance and then said it was not covered!!! Rip off merchants avoid like the plague
Надежный клиент
8 years ago
I need to have the item removed as unfortunately I confused parcel hero with one of there very poor competitors parcel(breaker)broker. parcelhero provided an excellent service and follow up service as they were very concerned. GREAT COMPANY
I use ParcelHero several times per week as part of my job, sending to both national and international clients. I have always found them to be excellent until very recently:
Although delivered on time
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Alex
ParcelHero
8 years ago
Hi, thank you very much for your loyal custom we really appreciate it and glad you are happy overall with the ParcelHero service. Very sorry to hear about this, we will look into what happened on this occasion. Kind regards, Alex
My parcel was delayed and "lost" but eventually found. Nothing in return was offered as it was almost a week late even though I paid the necessary amount
I chose Parcel Hero because it was almost half the price of buying through the companies themselves. It was a fairly straightforward process, and I got a lot of help from customer service to make sure
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Alex
ParcelHero
8 years ago
Hello Charlotte, thank you very much for your great review on ParcelHero. It's great to know our teams were helpful - I will be passing on your comments to them as I am sure they will be delighted to know they are doing such a great job. Thank you for recommending us we really appreciate it and look forward to welcoming you back soon. Kind regards, Alex
Hello Patrick, thank you very much for such a star rating. We really do appreciate it, glad you are very happy with the service we provide. Kind regards, Alex
They did what others could not or would not,AND AT THE RIGHT PRICE
Alex
ParcelHero
8 years ago
Hi, thank you very much for your feedback. It's great that ParcelHero can provide you with a service that you couldn't find elsewhere. Kind regards, Alex
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
