Hi Anthony,
Many thanks for the order.
Sorry bud, I’m going to have to be a little defensive on this one. The delivery eta was always the following week for your order as you placed your order around 9pm Friday night.
We pride ourselves on being very quick to despatch all orders. We have a 2pm cutoff Monday - Friday, although we continue to despatch orders after the cutoff, our couriers collect from us between 4pm and 5pm Mon - Fri… so certainly all orders placed after that time will ship on the following working day… which for your order was Monday. We do have this information displayed on the product pages, delivery page and at checkout. We also state working days in the delivery eta which is Monday to Friday. So I guess you fall into that unlucky time window of placing your order Friday night vs someone who ordered 2pm Thursday and got it Friday for example. Hope that all makes sense.
I also recall you emailed us asking to change the shipping from Parcelforce to Royal Mail which we did for you. This can(and did) slow it down by a day… I guess with that request we didn’t realise you were after speed but we perhaps thought you might know/trust your Royal Mail postie…. we get that request every now and again. We should have checked with you... apologies. Looking at the tracking Royal Mail delivered within the 1 - 2 working day eta so they did their job.
Thanks for the review on the helmet though... that's appreciated.
Thanks
Mark
Hockeystation
