Thank you for your feedback! Currently, our website does not update the order as “complete” after the order is processed. While this will be changing in a few weeks, all of our current online orders are marked as “pending.”
We shipped your order within 24 hours of being processed, but your package was delayed by FedEx. We do show that your package was delivered on April 11th. If you did not receive, please contact our customer service department at 800-538-4675. Thank you!