Hello Samantha,We are very sorry to hear the concerns raised. All our cars go through a 128 point check and an MOT at an independent garage to ensure they are fit for the road before they reach you, we also include a 6 month 5 Star WMS warranty for peace of mind. However, with anything mechanical, things can sometimes go wrong. We are here to support you and it is standard practice to request a quote from a VAT registered garage to ensure we proceed with the correct solution, but we are sorry this is taking some time.If you have any further concerns, please email customercare@thecarloancentre.co.ukMany thanks,The Car Loan Centre